Lee
Previous happy loyal customer no more
I've been a happy and loyal PT customer for about 8 years. Through the years a bottle here and there has arrived broken and when I called to let them know, they'd apologize and send me another. This was not frequent but it did happen. (Some forms of their packaging ensure undamaged products better than others) I recently bought several oils in their BOGO and was disappointed to see that I was not credited BOGO for equal but only for my lesser oils. ie: I bought 2@$15, 2@$7, 2@$6. I paid full price for both $15 and one $7 bottle and got one $7 and both $6 bottles free. This means the total was $37 rather than $28. I emailed customer service and was told that the BOGO was equal or lesser value and to have a great day. Most companies that I've shopped with give you BOGO on equal rather than lesser when you have several products that can be equally applied. I'm saddened by the way they've chosen to handle this situation as it seems subtly dishonest in their favor and makes me wonder that if they can't be trusted in small details (honoring their advertised sale prices), can they be trusted in larger ones (quality and sourcing)