Plant TherapyReviews of planttherapy.com

As a consumer with twenty-five years of practical experience in the essential oil market, I feel compelled to issue an urgent public warning regarding a global crisis of adulteration and a loss of trust that is severely affecting our sector. The motivation for this manifesto arose after I purchased a significant quantity of products—two and a half liters of essential oils—directly from the official Plant Therapy website. Expecting the purity and potency that the high price point and the company's reputation should guarantee, I encountered a deeply disappointing product; its physical and sensory characteristics strongly suggest fraud. The oils I received were extremely watery, with incorrect density, an excessively weak aroma, and olfactory notes strongly hinting at the presence of cheap carrier oils, plant material of lower therapeutic value, or even synthetic laboratory components. When I questioned the company, I received only a standard, AI-generated response asserting that the oils are one hundred percent pure. However, I dispute this marketing claim based on my own technical judgment, honed over two and a half decades in the field. I liken the current situation to the recent crisis in the olive oil market, where the industry was degraded by companies diluting premium oils with soybean or sunflower oil to maximize profits. This scenario has created a false "new normal" in which recent market entrants accept weak, lifeless products as the standard—simply because they have never experienced the oils of the past, which I well remember as vibrant, dense substances potent enough to instantly fill a room. I completely reject corporate justifications attributing these changes to natural variations in harvest, soil, or climate; while nature does produce variations, they never reach the point of nullifying the potency or altering the characteristic viscosity of a genuine oil. Furthermore, I accuse brands of either making a technical error or acting in bad faith by substituting premium species—such as true lavender—with low-cost hybrids like lavandin, solely to inflate profit margins. To illustrate the absurdity of this situation, I offer an analogy rooted in physics and chemistry: if I pick a simple sprig of lavender from my garden and rub it between my fingers, the living plant releases a deep, striking aroma. Given that essential oil is a purified, ultra-concentrated extract derived from tons of this raw material, it stands to reason that it should be infinitely more potent than the raw sprig. The fact that today’s bottled oils fall short of the living plant in terms of intensity and staying power convinces me that laboratories are manipulating, adulterating, and diluting these products until they lose their botanical identity. Consequently, I am deeply disappointed with Plant Therapy and the global market, and I doubt I will ever again have access to pure, reliable oils. Finally, I urge consumers to reject corporate excuses, to be wary of applying these oils to their skin, and to demand independent chromatographic testing to verify the true composition of the products they purchase.

I like their products and I ordered from them in the past. What I don’t like.. is being slammed with product deals and information! The final sale, after they had all my pertinent information,was to block the sale until I agreed to check the box w/my email address which I have done in the past and learned my lesson. I have gone back and canceled my order. To the business of Plant Therapy, it is unnessary to be so aggressive in pushing. I just like to go to your website and order what I want. As a customer, I want that option.

Received a defective cap on a container and was not helped at all. First time and last time being a customer. Spent $200 as a first time customer and was challenged on the replacement of 1 item with a defect. You lost a loyal customer over one replacement definitely not a good business model when there are really good well known competition in this space. I decided to give a smaller brand a chance versus going directly with the larger companies. Lesson learned.

If I could give zero stars, I would! I submitted documentation over two weeks three different times to prove that I’m a wellness center that’s been established since 2016, and got absolutely nowhere. The documents clearly showed what they were asking for, my EIN number and I even uploaded my sales tax license. No help whatsoever, rude customer service rep. I’ll be sticking with my other wholesalers. Complete waste of my time!

You will be lucky If and When you receive your products! When I ordered my product it stated I would receive it within 5 business days. It has now been WELL OVER A WEEK. They sent it snail mail! Who knows when I will receive it. It is now June 7, 2025!

I have been a Plant Therapy customer for 2 years and have spent almost 2000.00 with them. There have been delivery issues in the past and although the customer service agents are friendly they do not follow through. You have to contact them multiple times. The last straw for me was my last order on May 30th. When I received my CBD FS Oil about 1/3 of the product had leaked out and all over another item. It was in a vinyl mailer with no packing or cushion of any kind. I emailed 2x and called 2x. The first time I called after not receiving a reply to my email after week was with Jordan. She said she would send a replacement and didn't even address the other item that got soaked by the oil. After another I week I called and spoke to JC who said they never received my emails and didn't see a replacement coming but assured me a replacement would be sent out. I told them I would return the damaged bottle but was told that would not be necessary. It has been two weeks since the last phone call and no replacement has arrived. The CBD oil is very expensive. I paid for a whole bottle, not a partial one. I am taking the loss and not shopping with Plant Therapy anymore.

I'm a loyal customer of PT and always ordered their products from Amazon. But this time simply because some products were not available on Amazon I ordered them directly from their very own website. In addition to the mistake they made that prevented the parcel to be imported to the EU and hence it will be shipped back to them, they used the worst postal service in the world. So, it has taken about 3 months and PT's customer service says they'll issue a refund after receiving the parcel and I absolutely have no clue whatsoever of where the parcel is and when they'll receive it. Result: No items received, no refunds, worst shipment experience ever

On Google there is a featured ad running that says "Save $15 off $50 Today Only | Plant Therapy® Official Site‎" I clicked the ad, liked what I saw and began to fill my cart (8am). When I went to checkout, the coupon code disappeared (8:15am). I called customer service and the representative refused to grant me the $15 dollars off, even though the above mentioned ad is clearly still running. I feel like this is very deceptive. I'll just order elsewhere. Beware because you obviously can't trust what they tell you.