Jenny Louise W.
Appalling customer service misleading photos on website unreliable delivery
Looking for a gift of a ginger plant for my mother on her birthday. I decided not to buy Amazon or other big unethical company and find somewhere in the uk to support “local” business. Plant House Chesher was a big mistake!! I waited 2 weeks mums birthday came and went and despite contacting them through every channel, they advertise on their website as being contactable via I had not a single peep out of them! Absolutely appalling customer service. It made me wonder whether it was a scam, so I contacted my credit card company. The website looks badly put together enough for this to be true so I started to get concerned. A package finally arrived, but it was absolutely nothing like what I expected. I bought from this company so that I would have an already sprouted small but growing ginger plant to give to my mother who had unsuccessfully tried to grow her own from her own and sprouted before. What I ended up with was a disgrace (Given what I had paid for it) The pictures on the website Showed ginger plants in different states of growth and I was fooled into thinking that I would receive a plant rather than three tiny bulbs about an inch long with no signs of life or any shoots at all. You can buy a bigger healthier looking bulbs of ginger in the supermarket! I bought them from this plant centre specifically to avoid doing that! They continue to ignore my correspondence!1st the drawn out late delivery and then receiving a product that does not match what the website shows… and I paid through the nose for it! I wouldn’t trust these people with my money ever again. Disappointing, as I often buy plants, (sometimes in large amounts) and I’m always looking for good quality, reliable, local or at least uk small business's to support. Very unhappy customer! Avoid if you want to support a quality business with great customer service and great products… this isn’t that!