David T.
Emails keep going to peoples spam…
Emails keep going to peoples spam folders.
Response from PlanHero®Mar 16, 2026
Thank you for your feedback David. Most unfortunately, we at PlanHero do not have control over the filters that email service providers employ by those who receive our emails. They make the decision as to which folder (inbox, spam, junk, etc.) our emails will be sent. We recommend that your participants add [email protected] as a Contact to whichever email service they use (e.g. Gmail, Apple mail, etc.). In addition, it would be great to add a rule that will ensure our emails are always placed in the inbox. Here is a post showing you (and your participants) how to do this: https://planhero.com/how-to-get-planhero-emails-delivered-to-your-inbox/ Perhaps you can share it with them. We do everything in our power to keep our emails "whitelisted" - we do not sent out spammy/advertisement emails and we follow industry-standard protocols. But again, once we send them out, it's up to the email service that is receiving them to decide where they are "filed."