PlanetRxReviews of planetrx.com

My experience was similar to the others here. I waited several weeks for my order and never rec'd it, even though it was posted on my credit card. When you call the company the phone tree forces you to go to their website, but then my email address was stated as not being in their system. On the phone tree I pressed the "place an order" option and was told the order was still being processed and the video would be shipped. The problem was, I never ordered a video. And what video costs $52.80? I asked them to cancel the order and was told I would have to call back on Monday since no one was available the Saturday I called. I then said the phone tree doesn't have an option for customer service and was told that they don't provide that option on the weekends. I called my credit card company and the was told the charge would be stopped. DON'T EVEN THINK ABOUT DOING BUSINESS WITH THIS COMPANY. They are on another "planet" and my prescription is to do business elsewhere!

AWFUL. I ordered 2/11/10. Still havent recieved my order. I made an error when I ordered and needed help correcting it. There is no phone number to call. I tried to email the company thru its website. "Daniel" told there was nothing I could do. The order was delayed day after day due to out of stock items that was noted "usually ships in 24 hours". Totally not the case. And you would assume that being delayed so long would prompt them to help me with my order error. Nope.. too much of a bother. Do yourself a favor, spend a little more and get the customer care you deserve. Mindy

I was on the site to order a KNEE braces, then ordered an additional 30 dollars to meet the FREE Shipping requirements. I didn't get my Knee Brace, and other items were mislabeled. In the end I ate the difference, and they told me I could pretty much screw myself, for they can't be held responsible for mislabeled items. So they aren't sending me the Knee Braces I ordered and was charged for, and the other items they will take back if I ship them back. This whole thing is a total Joke, these guys are just unprofessional yahoos trying to keep a poor business model together.

"BE AWARE!!!! stay away from this company! They charged my credit card full over a month ago and I only received 1/4 of my order. I tried to call their customer service innumerous times but their line is always busy. They haven't responded any of my e-mails either. I will contact my credit card to try to resolve this matter. THEY SAVE YOUR CREDIT CARD INFO on their website!!!! Unbelievable!!! "