PlanetRxReviews of planetrx.com

4 weeks after my order, I finally got planetrx on the phone. They said the item was backordered for at least another 2 weeks. I had sent 2 email requests for updates to which I received no response. To be charged up front for an order that may never ship is completely unacceptable. I was told I would receive an email confirmation of the refund, which I have not. I was told the refund would ALSO take another 2 weeks. TERRIBLE.

Placed an order back in early August, card charged immediately, no activity on the account for weeks. There is no way to contact them by phone, and their "we'll respond to your email in 1-2 business days" is a joke. Kept emailing back and forth with them, each time they told me "2-3 more weeks", finally disputed the charge with my credit card. Received a portion of my order a few days later, but still waiting on the other stuff.

DO NOT ORDER FROM THIS WEBSITE!!! Why can't we award NO stars? To award even ONE star is WAY too positive for PlanetRx! I placed an Order on Aug. 31. The credit card was charged immediately. As of Sept 14, no product, no email confirming the order receipt or status, or communication of any kind has been received. Attempts to contact customer service by phone have been futile - they don't offer it for "existing orders". No response to online messages I've sent. Online link to cancel orders does not work. This kind of operation has GOT to be illegal - WHERE ARE THE CONSUMER PROTECTION agencies that should be looking at all of these complaints???!!! I wish I had seen them before I ordered!!!

On July 20, 2011, I ordered $107 worth of OTC medications from Planet Rx because they listed items as available. They advertised 7-10 business days for receipt. By July 27, I checked on-line and saw the items had not even shipped, so I emailed customer service and was told the items were on back order. They had ALREADY charged the total amount to my credit card on July 20, and had not told me the items were backordered. It was mid-August before I received most of the order ($85 worth), however, I am still (on Aug 22) waiting to receive the rest of the order - no status on when it will ship. This is VERY frustrating. I will not order from PlanetRx again.

I could be long winded and tell my whole story but it seems that enough of us have been burnt by this company. Sure, some of you got your orders nice and easy. Do you want to take the chance and end up pissed off? There are other vendors online but none could be worse than Planetrx. Take it for what it is worth. Just an honest opinion.

I ordered a product and spent a good amount on it. However, it was the wrong size. The company authorized a return but still has not credited my account for the original purchase. It has been over 3 months anc they can't even process a simple return!? They are unethical and unprofessional in their practices. Do not order from them.

I have ordered from Planet Rx in the past without problems. I am an international customer, and in order to estimate shipping cost, must put items in the shopping cart, as there is no shipping calculator. At that point you can place the order or delete the items, like any other online merchant. As said, I have done this in the past without problems, and have placed 2 previous orders with them with complete satisfaction. This time I went to delete the first item because the shipping charge was too high, and instead of deleting the item, the form placed the order, thanked me, and charged it without authorization to a credit card I had previously used. Within a FEW SECONDS, I found on the order form the button marked \"change or cancel order\", clicked it and got a message saying it was too late; my order was being processed! Then I received a confirmation email that showed NO ITEMS ON IT, just a shipping charge for $27.40. I emailed the company with the details of their malfunction, and a copy of the blank invoice. They sent me back a filled in copy of the order, admitted there was an error, and asked if I still wanted to cancel the order. Within 49 minutes of them sending me that email, I replied saying, \"Yes, please cancel. I will order later when I have additional items to make the shipping charge practical\". Next day, I get a shipping confirmation, and notice from my bank that I have been charged. I emailed Planet Rx back asking WTF is going on. They wrote back saying there is nothing they can do. The order was shipped, and if I want to return it I should click on the \"return wizard\" button. When I did, I got a \"404\" message that the web page is no longer available. I am absolutely shocked by the unethical business this company is conducting with a previously satisfied, repeat customer. Their system screwed up; they admitted it, but still shipped and charged the order without my consent. Furthermore, they had no authorization to hold my credit card info from previous orders. Their entire website is designed to place orders with no way of changing or canceling. I don\'t know when they became so unscrupulous, but it is inconceivable to me that they can continue doing business in such a fraudulent manner. After researching this and other complaint websites, I see many others have been screwed in the same way. They are absolute thieves. STAY AWAY!! Damage Resulting I have been charged $73 for items I do not want. I will be filing a dispute with my credit card company. I have copies of all the correspondences I had with \"Daniel\". I will not let them get away with this, and will certainly never order from them again. I am totally shocked that they are willing to lose a good customer over a series of \"errors\" that they made. I urge anyone who has had similar problems with Planet RX to fight back and put these a-holes out of business. The only way they can continue to do business like this is if people just roll over and let them do it.

never rec reply to my two inquires, phone call to weird service, asked about size, req for this product, they not know, on hold then told they out of stock. odd. suspicious. caution needed here.