Leif E.
I contacted Pixbim to get my license…
I contacted Pixbim to get my license keys which I had misplaced. was a very fast support and I got all my license keys back

Photography software powered by AI.
Pixbim (pixbim.com) has 61 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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61 approved reviews, newest moderated first
Leif E.
I contacted Pixbim to get my license keys which I had misplaced. was a very fast support and I got all my license keys back
Şiyar D.
Very good software, many thanks to pixbim team
Christo
This program has not been updated for years. When I bought it in 2021, it was already old, and it is still the same version today, 2024. Difference is, it won't run at all now - and it needs a serious update.I have used Pixbim Color Surprise for some time, it was reasonably good while it worked, and then one day it just stopped working with an error code. And here is the frustration. Contacting support, they reply quick, but with the same advice every time. Uninstall and re-install. No other advice forthcoming. Only so many times I want to reinstall. It is like "Alt-Ctrl-Del" when Windows does not work. I would not recommend anyone spending money on this company while their software is this buggy.
Response from PixbimAug 29, 2024
Thank you for the comment. This is the reason we have free trial so users can try it out before purchasing. As we mentioned in our support emails, the software was working earlier but something changed on your machine that is causing this error. You can run the software on another computer without purchasing, We mentioned the same thing in our support email too. Regarding updates - Here you can see our updates about Pixbim Color Surprise AI https://pixbim.com/colorize-photos#download We are working on the next version and we will release it when it is ready. Also our updates are free. We suggest to try the software on another machine. On your machine if system files are corrupted or missing then you can see the error like you mentioned in emails.
Gary J.
I have owned ColorSurprise for over 3 years now and whilst it produces reasonable results (MyHeritage is the best but far too expensive) I have not seen any updates to the software for over 2 and a half years! Is it still being supported? Nearly all software I own gets regular (at least yearly) updates. I would expect this software to be getting better with time but this just seems to be stagnating?
Response from PixbimAug 19, 2024
We are working on the update for Pixbim Video Colorize AI and Pixbim Color Surprise AI. Make sure you have the latest version 3.9.0 of Pixbim Color Surprise AI. Our updates are free, we will release it when the updates are ready. https://pixbim.com/colorize-photos#download You can see the updates we have made in the above link and the new changes we have added in the past.
DAVID GARY P.
I was unable to open my Pixbim Video Enhancer software - so I emailed customer support and I explained the problem. Within the hour Nicole from Customer Support responded - and the problem was sorted. I should add that I had caused the problem to happen. Thanks - David Gary Pugh. (Rhosllanerchrugog) Wales UK
Jeff
The software works great..it however if you have a laptop for it to work fast you need a upgradeable gpu or purchase a egpu..paired with topaz video AI it's unbeatable!!!!!
Himmel G.
I have to give it 4 stars for good customer service. It was complicated for me to download it and sadly i was disappointed with the outcome of my videos and didn't see them as i wanted. But i do recommend trying it. You can get trial and see how it works and you get customer help quickly.
Response from PixbimMar 28, 2024
Thank you for the review. Since you have Nvidia GPU, you downloaded the zip file. You need to extract the zip file and then run the installer that is inside the extracted folder. You were running it from the zip file without extracting, this is the reason for the error 'insert a disk'. We had over 20 emails back and forth for trying out the free trial version of the software. Thank you for trying out our software.
Craig3f2
Amazing response time from Pixbim! I contacted them on new year's eve with a problem. Not expecting to hear until after the new year. They responded with the solution within the the hour! I would highly recommend them.