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PIURIFY (piurify.com) has 554 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
piurify.com
Website
piurify.com
Category
Water Utilities
Location
Wilmington, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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In looking for a quality Hydrogen water product & ability to use my HSA, John @ PIURFY responded quickly & warmly to my chat/email. When my product arrives, I have total trust they can answer any lingering questions.
Appreciative! Charisse
Response from PIURIFYJul 29, 2026
Thank you so much, Charisse! We truly appreciate your kind words. We’re glad John was able to respond quickly and warmly while helping with your questions.
We hope you enjoy your PIURIFY product, and our team will be here to support you with anything you need once it arrives. 😊
AN
Ang
Great product and great customer…
Great product and great customer service. Very easy to deal with. John got to my request quickly, helped instantly, and politely followed up to ensure everything was still going well.
Recommend to anyone!
Response from PIURIFYJul 27, 2026
Thank you so much for your kind words and recommendation! We’re delighted to hear we we're able to assist you quickly and make the process easy.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. Please feel free to reach out anytime—we’re always happy to help! 😊🙏
CG
Cristina G.
⭐⭐⭐⭐⭐More Than a Replacement — A Truly Unforgettable Experience
⭐⭐⭐⭐⭐
Some experiences stay with you long after they are over. This is one of them.
When my original PIURIFY bottle developed a problem, I honestly didn’t expect much. I simply hoped someone would listen. What I received was far more than customer support.
From my very first email, Dianna and John treated me with genuine kindness, patience, and compassion. Every response made me feel heard, respected, and cared for. They didn’t just solve my problem—they restored my confidence that there are still companies where people truly care about their customers.
Today, I am holding my new PIURIFY bottle in my hands here in Romania, and it works perfectly. Looking at it reminds me that behind every great company are extraordinary people.
To Dianna, John, and everyone involved in making this replacement possible—thank you from the bottom of my heart. Your kindness reached much farther than you may ever realize.
You didn’t simply replace a bottle. You turned a disappointing situation into a beautiful memory that I will always carry with me.
Because of you, I will always recommend PIURIFY—not only for the quality of your product, but for the humanity, compassion, and exceptional customer care that stand behind it.
Thank you for reminding me that kindness still exists.
With heartfelt gratitude,🙏❤️
Cristina
Romania 🇷🇴
Response from PIURIFYJul 27, 2026
Cristina, your beautiful words have touched us more deeply than we can express. Knowing that our support helped turn a disappointing experience into such a meaningful memory is incredibly special to us.
It was truly our privilege to assist you, and we are so happy that your new PIURIFY bottle arrived safely in Romania and is working perfectly. Your kindness, trust, and heartfelt appreciation remind us why we care so deeply about every customer we serve.
Thank you for allowing us to be part of your story and for recommending PIURIFY so warmly. Your message will stay with Dianna, John, and our entire team for a very long time.
We wish you continued healing, happiness, and good health. Please know that you will always have friends here at PIURIFY. ❤️🙏
LS
LAURIE S.
A DUD…
The item arrived DEAD and after the initial charge, I ran it once for the 10 minute option. The next day I went to use it and once again, it was DEAD. Tried charging it again, but it will not run. So, it is not holding a charge and will not run - brand new out of the box.
Response from PIURIFYJul 27, 2026
We’re very sorry the unit arrived unable to hold a charge. This is not the experience we want for our customers.🙏
We’ve sent you an email so we can resolve this as quickly as possible. Your satisfaction is our top priority, and we appreciate you bringing the issue to our attention.
CS
Cheryl S.
The button has to be pressed several…
The button has to be pressed several times to respond and after a couple days it began to leak during the hydrating process. I am willing and expecting a replacement, otherwise I will move on to another brand.
Response from PIURIFYJul 25, 2026
We're very sorry to hear about your experience. We apologize that your bottle is not working properly and has started leaking. This is certainly not the quality or experience we want for our customers.
We want to make things right. We've sent you a separate email so we can resolve the issue as quickly as possible and assist you with a replacement if needed.
We appreciate the opportunity to help and look forward to resolving this for you.
PC
Paula C.
Piurify customer service…
Working with Piurify customer service has been a pleasure. Dianna and John were responsive and efficient.....I highly recommend the product.
Response from PIURIFYJul 22, 2026
Thank you so much for your kind words and recommendation! We’re delighted to hear that Dianna and John provided responsive and efficient support. We truly appreciate your trust in PIURIFY.
KE
Kelsey
john rocks!
John got back to me quickly about my issue and helped me to resolve it! He was even prepared for the next steps incase his solution didnt work. He was also so kind and friendly. 10/10 experience!
Response from PIURIFYJul 21, 2026
Thank you so much for the wonderful feedback, Kelsey! We’re thrilled to hear that John responded quickly, resolved your issue, and made sure you were supported every step of the way. We truly appreciate your kind words and your 10/10 rating! 😊
JB
james B.
Customer service was amazing
Customer service was amazing. Sadly I received a model that didn't work correctly but customer service was prompt and on it! I had to send this one back to Amazon but that doesn't matter it's fast and easy and I love Piurify's products and their service is unmatched.
Response from PIURIFYJul 16, 2026
Thank you so much for sharing your feedback! We’re sorry the original unit didn’t work properly, but we’re glad our team was able to assist you promptly. We truly appreciate your continued trust in PIURIFY and your kind words about our service.
