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PIURIFY (piurify.com) has 554 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
piurify.com
Website
piurify.com
Category
Water Utilities
Location
Wilmington, Delaware
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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The bottle box came completely destroyed and to top it off whenever I try to hit the button turn it on it will not turn on gotta tap like 15 times
Response from PIURIFYSep 21, 2026
We’re very sorry the bottle arrived with damaged packaging and that you’re having trouble with the power button.🙏
We'll in touch with you directly to get this sorted out. Your satisfaction is very important to us, and we’ll make sure we do our best to resolve both concerns properly.
LS
LAURIE S.
A DUD…
The item arrived DEAD and after the initial charge, I ran it once for the 10 minute option. The next day I went to use it and once again, it was DEAD. Tried charging it again, but it will not run. So, it is not holding a charge and will not run - brand new out of the box.
Response from PIURIFYJul 27, 2026
We’re very sorry the unit arrived unable to hold a charge. This is not the experience we want for our customers.🙏
We’ve sent you an email so we can resolve this as quickly as possible. Your satisfaction is our top priority, and we appreciate you bringing the issue to our attention.
TF
Thomas F.
the company itself is great
the company itself is great. Good communication etc. However, I bought the 'new' larger hydrogen flask that just came out and have some complaints about it. 1. it leaks out of the bottom. I contacted them about it. They said, "Yes, it will leak for about 2 weeks until the ? seals. Then it shouldn't leak any more." That wasn't acceptable to me. 2. The instructions and the techs said, 'when you let it sit, you always need to keep some water inside, on the plates, or they will dry out.' (translate - that's a hassle), 3. They said that I need to clean it once a week. 4. Oh, the other thing was... it was difficult to turn on for some reason... I would long-hold the button... nothing. I would press and press it... nothing... and then, after messing with it for 10-12 seconds, it would come on. All in all, this is very high maintenance and I'm just not interested in that. I'll just use my big hydrogen gas generator and get my hydrogen that way. They need to re-engineer this to be more convenient I think. Outside of that, I would love to have such a device. I love the options it gives and the quality of the device. I do not understand the technology involved, but I hope they can resolve the above - then I will reconsider. thx.
Response from PIURIFYApr 13, 2026
We’re really sorry to hear about your experience, and we truly appreciate your honest feedback. We’ve sent you an email so we can sort this out properly and make things right for you.🙏
MO
Modernluxuries
Free Shipping does not work at checkout; no support available
Free Shipping for (all) orders would not work at checkout. Tried multiple times, no luck. The checkout process needs to be updated to reflect what is advertised. Customer service was continuously “offline” so, in other words, no help or support was ever available.
Response from PIURIFYDec 1, 2025
I’m really sorry for the frustration you experienced — the checkout should absolutely reflect our free shipping offer, and I understand how disappointing that must have felt. We did respond to your message privately and will make this right for you. If you’re ever charged for standard shipping, we always refund it. Thank you for bringing this to our attention — we’re here to help and improve. 😊🙏
DH
deanna H.
Piurify Hydrogenator Bottle
I just got the Piurify Hydrogenator Bottle, today. I bought it because the company states that the device produces "up to 4100 ppb". The bottle self measure states that it is producing 3000 ppb in a 10 minute cycle. I used RO water and I measured the output at 1100+ ppb from the 10 minute cycle. 1000 ppb is therapeutic, but it is not the amount that the company states. I do understand that "up to" is the operative phrase, but the measured amount is not close to the advertised claim. At $145.00ish [on sale], I have to say I am disappointed. I want to return it.
Response from PIURIFYMar 3, 2025
Hi Deanna! I’m so sorry to hear that you’re disappointed with the results, and I truly appreciate you taking the time to share your concerns.
To clarify, 3000ppb was our initial claim before third-party testing was completed (Hence what you saw on the screen dispay). The PPB display on the device is designed to estimate hydrogen production based on the cycle and not measure it in real time. We completely understand how this might be confusing, and we’re here to help.
We want to assure you that our product has been independently tested and certified by H2 Analytics according to IHSA standards. In fact, lab results showed hydrogen concentration exceeding 3500ppb (4100ppb), verified using gas chromatography, the most precise and reliable method available.
If you’d like to review the official certification results, I’d be happy to send them to you via email. However, I don’t see an email address attached to your request. If you could kindly reach out to us at [email protected], I’d be happy to take care of this for you.😊🙏
LD
Laura D.
A lot of money for it to malfunction so fast…
I love my purify but the lights inside the pitcher are not lit up - two have gone dead which makes me wonder if the machine is operating according to standard anymore. It’s a lot of money for it to be broken/malfunctioning in less than a year. I bought new filters - still malfunctioning.
Response from PIURIFYFeb 25, 2025
Thank you for bringing this to our attention, Laura! We sent you an email to resolve this issue, as we want nothing but your complete satisfaction with your Piurify pitcher. Please check your inbox so we can resolved this for you.😊
RV
Randall V.
Shipping delays without any explanation
Shipping delays without any explanation
Response from PIURIFYJan 30, 2025
Hi Randall! We sincerely apologize for the shipping delay and any frustration it may have caused. We completely understand how important timely updates are, and we truly appreciate your patience.
We sent you an email to address this issue and work toward a resolution. If you haven’t seen it yet, please check your inbox or spam folder. We’re happy to assist further if needed—your satisfaction is very important to us.
Thank you for your understanding, and we truly appreciate your support!😊🙏
LM
Lawrence M.
For the price I just paid I expected…
For the price I just paid I expected the bottle to be glass. After my research done on this particular item, the better bottle should be glass period not plastic. Very very disappointing in your company choosing to be cheap in my opinion. I will be returning your product for a full refund.
Response from PIURIFYNov 28, 2024
Hi Lawrence! Thank you for your feedback, and I’m truly sorry to hear about your disappointment with our product. I understand how important material choice is when selecting a product, and I regret that our bottle did not meet your expectations.
We’ve sent you an email to address this issue directly and to assist you further with your return process. Thank you!🙏
