pitboss-grills.comReviews of pitboss-grills.com

Habe mir den Pit Boss 1250 gekauft. Absolute Katastrophe!!!! Aufbau ging Recht Flott , da das Grundgerät vormontiert ist. Nur die Füsse etc müssen angebracht werden . Erster Versuch zum Ausbrennen ... Nach 30 Sekunden - Error Lüfter Neustart - Error Lüfter Nach kurzer Suche habe ich den Fehler gefunden. Der Motor für die Förderschnecke hat ein Lüfterrad, das kurz anläuft und dann stoppt. Nach ein Paar Versuchen war klar warum Der komplette Förderschnecken Motor ist nicht fixiert. Läuft der Lüfter an - bewegt er sich und hebt teilweise ein paar Millimeter ab. Festgestellt - das die Verbindungsschrauben zur Schnecke nicht fest ist. Das festziehen brachte keine Besserung. Reklamation an Pit Boss. Nach ca 30 Minuten Antwort. Sie "fertigen " eine Halterung und senden mir diese Dabei ein 8 seitiges PDF incl Bilder , wie das Teil dann einzubauen ist. Das Problem ist also bekannt !!!! Inzwischen das Teil erhalten. Leider ist es sichtlich nicht genau für meinen Grill. Es ließ sich erst Montieren nachdem ich die Schraube mit der Erdung versetzt habe. Der Grill läuft nun . Bleibt jedoch immer mal wieder mit Error Förderschnecke stehen. Als Entschädigung habe ich von Pit Boss allen Ernstes 2 USB Ladegeräte ????? Erhalten ... Fazit : nie wieder Pit Boss.

I purchased the Sportsmans smoker and grill combo. From the beginning, the smoker dries the meat out. Gives you a nice smoke ring and smoke flavor but leaves the meats dry and hard. It does not matter what method you use same results. Smoke at 225 remove and wrap when temp is correct finish smoking and rest. Injection does not help, tray of water in the smoker makes no difference. Smoker seems to be to hot and to dry, friends have similar issues. Will be purchasing a new smoker/ bar-bq shortly. Ruined quite a few nice Briskets, I'm done.

The pit boss items it's really junk and garbage, the consumer service is poor, and the items is really bad

I am writing to express my extreme dissatisfaction with the service and overall experience I have had with Pit Boss Grills. The events surrounding my purchase, as well as the subsequent customer service interactions, have been beyond disappointing and have left a lasting negative impression on your company. My wife purchased a Pit Boss grill for me as a Christmas gift, but the lack of communication and transparency regarding shipping completely ruined her holiday. She was informed that the grill would arrive after Christmas. However, two days before Christmas, I witnessed a delivery vehicle unloading the marked grill. This was confusing and upsetting for my wife, as she had been checking the shipping information through the store and received no updates. Adding insult to injury, she later checked your website and discovered that the price of the grill had dropped by $100. When I assembled the grill, I attempted to use the instructional videos provided on your app, but they were inaccessible and did not work properly. Thankfully, I was able to find videos on YouTube. Once assembled, I discovered that the grill's control board was not functioning correctly. This led to a frustrating series of attempts to contact customer service, which took two days to get through. While I eventually received a replacement control board, it took an unacceptably long time to arrive, again without any tracking information provided. Unfortunately, this replacement did not resolve the issue. After another round of calls to customer support, I was informed that a heat probe would be sent as a solution. However, five days later, I still had no shipping information and had to follow up again. During my most recent call, the customer service agent attempted to blame weather conditions for the delay. However, this excuse fell apart when I explained that I live in Florida and the part was shipping from Georgia, where bad weather did not occur until three days after my order. The agent was left without a response, which was both frustrating and unprofessional. This entire experience has been a nightmare, confirming the concerns my wife had about Pit Boss's reputation for poor customer service. I regret not heeding those warnings. Furthermore, it is disheartening to learn that Pit Boss does not meet the Better Business Bureau's standards for trust. At this point, I cannot recommend Pit Boss grills to anyone. The combination of poor product quality, lack of communication, and subpar customer service has left me with nothing but a metal box in my backyard that does not work as advertised. I hope you take this feedback seriously and work to improve the overall customer experience. No one should have to go through what we endured, especially when making a significant purchase. Once a loyal customer, Chris

bought the copperhead smoker for thanksgiving. It worked one time. Control board went out and has been on back order since. I saw posts from 2021 that control boards were on backorder and they blamed it on covid pandemic. What is the excuse now. I missed using a smoker for 3 Holiday meals now probably miss the Superbowl meal too. After raising hell with customer service they offered me some spices and told me to wait. What good are smoker spices going to do without a smoker. It has been almost 2 months now. By the way the one time I used it on 2 turkeys, they weren't half as good as ones I cooked on a masterbuilt smoker. Don't waste your money.

Your App is horrible!!! My 100th attempt to use it is a waste of time. The biometric screen will not respond therefore the app is useless. I should have purchased a Treger

I am extremely disappointed with my experience purchasing a Pit Boss Grill. The company’s return policy is a complete nightmare. Once you’ve bought the item, you’re essentially stuck with it, as they do not allow returns without charging you hefty return fees. On top of that, the burden of handling everything—from arranging the return to covering all shipping costs—falls entirely on the customer. This level of customer service is unacceptable. A company that doesn’t stand behind its products and makes the return process this difficult does not deserve anyone’s business. I strongly urge anyone considering a purchase to look elsewhere. Save yourself the hassle and frustration.

I placed an order for 2 Rib membrane remover tool on 10-16-2024 for $19.41. Char bed my credit card on 10-16-2024. I have never received the order, it is now 12-05-2024. I was going to purchase a pellet grill, but it will not be from this company. This is a bad company ,stay away from them