pitboss-grills.comReviews of pitboss-grills.com

I have owned two pitboss grills. Both were registered. The control boards on both went out within 2 seasons. When I called to get new control boards, their customer service department did nothing to help. They wanted to charge 135 dollars for a new one. This will be the last one I will ever purchase.

Customer service were very responsive and helpful to start. The grill itself has been broken as much as it has worked. Now they are ignoring my emails. I wouldn’t buy pitboss again

If I could give zero stars I would . Damn near impossible to assemble . Whoever designed this garbage should be smacked upside the head . Waste of $500

Absolute worst warranty and customer service I’ve ever experienced! I purchased a cabinet smoker for around $500 in August, 2024. In November, the ignition stopped working. After calling PitBoss, they sent me a replacement ignition switch with instructions on how to change the part. I was unable to get to the switch, as it appears to be on the bottom somewhere under all the coverings. I stripped several screws trying to access the switch. I finally threw my hands up and said this is impossible! I called back, letting them know the problem I was having and they said I have to go back to Lowe’s for additional support or request a return authorization. I spent a great deal of time with Lowe’s trying to get a return authorization, but PitBoss never cared to respond to the manager’s request. *BUYER BE-WARE”!! PITBOSS HAS A “LIMITED” WARRANTY THAT ONLY COVERS PARTS! THEY WILL NOT REPARE OR REPLACE THE UNIT FOR YOU! If you want a smoker, but also want quality service and a REAL warranty, shop Traeger! Do yourself a favor and do business with a company that cares about its customers and not just profit margins!!

Well, after reading couple of reviews, it seems like everybody has the same issue buying a grill from Walmart and the grill was pretty much falling apart within a year and a half, this is a worthless…. $600-$700 grill that I would not last in less than a year. It will be damaged they use cheap material and everything gets rusted pretty much in less than a year. Don’t waste your money…… Call customer service and all they do is wash their hands. Unbelievable.

Would give 0/5 stars if I could, bought an onyx Austin XL at Walmart. Took about 3-4 hrs to set up when the instructions said 45 mins. The parts weren’t really aligning well, but still managed to put it together. Come to find out there is a crack in the weld on the side of the barrel. Makes it useless. Pit boss would not make it right instead they said I would have to take it back to the store. The grate in the middle came broke as well, would not recommend this company at all.

This is now the SECOND PitBoss smoker that has crapped the bed. I got a PB Sportsman. Vertical smoker 2 years ago and after one season the auger completely shut down. Ended up selling that one to a buddy who likes to fix things up. I made the stupid mistake last June to get another PB Copperhead Vertical Smoker. We were extremely diligent with this one, cleaning it after ever use, keeping it covered between uses, and storing it in a heated garage. Went to go use it last weekend and once again all the pellets had turned to mush and locked up in the auger shoot. I just spent over 500 dollars on this one so I called their 800 number for assistance and before I was done explaining I was rudely cut off and said “this is a you problem, not a PB problem”. No joke, those are her EXACT words, I told her this smoker had been very well taken care of and she continued to tell me it was user error. She told me that with high humidity it can affect the pellets, to which I said, I live in northern Minnesota, we barely have humidity. She then said if it wasn’t covered properly, which I said it was cleaned and covered after every use. She then went with the outdoor elements, which again I informed her unless it was in use, it was covered in a heated garage. So finally she said if you don’t removed all the pellets after each use this can happen!?!? So wtf in then point of putting such a large protected hopper on it, and where in the directions does it say to empty out the pellets after EVERY SINGLE USE. Even if I wanted to take the time to try and fix this, I have to pay for all the replacement parts (even though it’s technically still under warranty). I am telling you right now, I read reviews and thought “oh they are just overreacting or they did something wrong” PLEASE PLEASE PLEASE, do yourself a favor and walk away from these terrible smokers and even worse customer service!

off the phone with a rep from Pit Boss grills. He wanted to send a heating element for me to replace it in a smoker that was used once. It doesn't heat up. The drip pan does not come out. And I told him I was not comfortable doing that due to fire, explosion, etc. He said for me to take it back to tractor supply. It says on the sheet do not take back to the store and yet he says to do that. He wants me to to fix it myself and I said please send somebody out here to do it they said no. So I want a whole new unit that's already put together.i asked his boss, man would not give his name, he said the same thing, back to the store. I have to find a truck to take it back I borrowed a truck to get it to my house. I'm getting the round and round for this for an item that cost over $400. Either sending my money or send me a replacement. They have my name and phone number and a smoker product serial number everything on the file that you just created not 10 minutes ago. This is ridiculous that they think I could install it myself with safety issues. And if I do that and something were to happen I will have my wife sue. So either send me theon the sheet do not take back to the store and yet he says to do that. He wants me to to fix it myself and I said please send somebody out here to do it they said no. I want a whole new unit that's already put together. The I asked for the manager or his boss that man got on the phone would not give me his name, he said the same thing take it back to the store. I have to find a truck to take it back I borrowed a truck to get it to my house. I'm getting bs for an item that cost over $400. Either sending my money or send me a replacement.They have my name and phone number and a smoker product serial number everything on the file that you just created not 10 minutes ago.This is ridiculous that they think I could install it myself with safety issues.So either send me the $427.98 or send me a new smoker. The passing of the buck is ridiculous.