pitboss-grills.comReviews of pitboss-grills.com

Bought my PitBoss bbq 12 months ago, it was all singing and dancing, dual fuel, gas at one side charcoal at the other, with an electric oven and smoker underneath, it did what it said. Then 12 month down the line, first there was a gas leak from one of the regulators which built up in the chamber above the regulators untill it exploded. So i decided to isolate the gas and just use the charcoal side, after 6 uses the bottoms have fallen out of the charcoal tray, not bad for a £1500+ bbq.

I didn’t expect perfection. I expected a smoker that would reliably cook food. Instead, I’ve spent the last year wondering whether every cook would be the one where it quits working again. The first error appeared in January. Since then (6months) I’ve replaced the control board twice, the igniter twice, the fan, and the temperature probe. Every repair followed another failure, another error code, or another cook that didn’t go as planned. Customer service has been friendly and quick to send parts, but replacing component after component isn’t a real solution when the same problems keep coming back. Yesterday was the breaking point. I put ribs on the smoker, set the temperature to 225°F, and let it do its job. Thirty minutes later it had only reached 115°F. When I checked again, it had actually dropped to 105°F. Instead of smoking ribs like I planned, I ended up finishing them in the oven because I couldn’t trust the smoker to cook them safely. The WiFi and Bluetooth have been just as disappointing. I’ve gone through three different control boards, and every one of them had the same connectivity problems. The app worked a handful of times with the original board, but after that it became essentially useless. Customer service has always been polite and willing to send replacement parts, and I appreciate that. But after replacing basically all the parts (some multiple times), it feels like they’re asking me to rebuild the smoker one part at a time instead of standing behind the product. We finally asked for a replacement smoker or a meaningful discount on a new one, and the best they could offer was 15% off. What makes this so frustrating is that when it works, I really enjoy using it. That’s why I kept giving it another chance. But after months of repairs, wasted time, and never knowing whether it’s actually going to work, I can’t recommend it. A smoker should let you enjoy cooking, not leave you wondering which part is going to fail next.

When it comes to Pit Boss Grills, I am genuinely disappointed. I had always used either Traeger or green Mountain grills. I had a Jim Bowie for over five years from Green Mountain grills and it was amazing. Only problem I had with it is one of my dogs knocked it over and chewed up the cord lol. Rewired the cord and it worked fine. And of course, the original Traeger was amazing. Pit boss however, is sorely lacking in quality. I bought a Laredo 1000 from Walmart. They call it a platinum model. There's nothing quality about it. I tried finding a temperature probe on their site, good luck with that. My barbecue is just over three years old and it has problems feeding with a piss poor quality auger and it is not solid whatsoever it just floats, and it doesn't push enough pellets through and the probes and the thermometer failed in less than a year. I literally had to buy and aftermarket thermometer and drill a hole in my barbecue and put it on top. I'm either going with a green Mountain Grill again or a Z grill.

We’ve had our barbecue/smoker combo for about a year and overall we’re very happy with it until it broke. Reached out to the company and they said they would provide us with a replacement part. It has been well over two months. The part has not arrived, I’ve reached out to them several times they keep telling me it is on backorder, yet they keep selling new barbecues. They prioritize new customers over existing and will not give me a date for when to expect the part. So in the meantime, it’s useless collecting dust. Not impressed at all with the customer service.

Very very disappointed with Pitboss. My boyfriend new smoker which he bought in March for his birthday is still yes still missing parts. Where are you ordering them from China?????????? We still have not got them. Excuses galore. Don’t buy Pitboss goods.

We bought a Pit Boss hoping it would stand up to our hopes and that we wouldn’t have to spend the ridiculous amount on a Traeger. It stopped working after a week and then when we tried to use the warranty we signed up for they wouldn’t honor it. DON’T WASTE YOUR MONEY

If I could give less than one star I would. My family just bought the PBV30AS and it was a nightmare. First off the screws were either too short or barely useful for the slider/vent. I had to literally push/pull pieces together to make them fit. Second, the instructions are awful. Who gives instructions with no words and pictures that barely explain anything? And to add insult to injury there’s no assembly video to try and explain how to put it together. I had to use guess work and Google AI to figure out the rest and even then it didn’t turn out well. I would not recommend this brand to anyone. You all are not user friendly and the products are a pain to deal with. If possible I’d like to file an official complaint with your corporate office because there’s no way it should take a whole Sunday morning to put together a mediocre smoker that you claim only takes 45 minutes to build. My number is 228-861-0090. My name is Blake Edwards. Once again I am highly disappointed with this purchase.

I have an Austin XL 1100. There’s still a year worth of warranty. They have sent every part multiple times. It’s still not working. They want to keep troubleshooting. I’m done with it. Do not buy a Pit boss, pellet smoker. It’s been a year that it’s been down do not buy one piece of shit thing has been fixed more times than I’ve been able to use it. Do not buy Pit boss,.