pitboss-grills.comReviews of pitboss-grills.com

My wife bought me a smoker for 2023 Christmas, I picked it out, very excited to try it out. To start out I could not get it to the temperature that was recommended for seasoning the smoker, called Pitboss and they were very quick on sending out a replacement element, that seamed to resolve that issue. I used it a couple more times after that with no problems. I was smoking some ribs back in March and it just quit working, had to finish them in my oven. apparently the one that I have has no fuse or resettable circuit breaker. So I called Pitboss for that warranty item and they said they are on backorder and should be in, in a couple of weeks. So I waited, no response from them so I called them again, always a long wait time and have never had anyone pick up the phone I always do the call back option, anyway they still do not have the part and now and its June, they cannot tell me when it will be in, so I asked about replacing the whole smoker, only to be told they do not do that. Its now June, 3 months of not being able to use the new smoker I just received as a gift. My wife is upset because she bought it for me and I'm upset because all I can do is look at and not use it. At this point I don't think I would recommend a pitboss product to anyone I know.

I have the cover made especially for my pellet and gas combo. It’s just 2 years old and the handles from the grill ripped the cover so badly I need to replace it. Since I am over the year warranty they want me to pay for a new one. Thus us a design flaw and the Company should be fixing it and not making the consumer pay. The grill is good but the customer service is not worth it.

I purchased a Pit-Boss Ultimate griddle in April and have used it a few times since. Unfortunately, the ceramic surface - which is supposed to be non-stick and was the main selling point of this griddle for me - became charred with regular use and cannot be cleaned using the methods the company suggested, including with the degreaser product they sell specifically for that purpose. I connected with the Pit Boss customer care team to get some help, and they informed me that the 5-Burner Ultimate Griddle is now discontinued. As a result, they won't be getting any more cooktops in, so they can't replace it for me. They offered no other solution and no compensation - they just told me to use extra butter and oil to try to mask the issue, and that they have other people with similar issues but that using extra fat when you cook can mask the issue. That's not a solution, that's a hack, and it doesn't allow me to use the product as intended (or in a healthy way). I feel like I got screwed over by Pit Boss, and my hard-earned money has been wasted. If I knew this product would fail as quickly and as badly as it did, I would have purchased a Blackstone and not the Pit Boss. These guys don't stand behind their product, and their customer service didn't address my needs nor compensate me appropriately (at all) for the failure of their product. I am very disappointed in my purchase and the Pit Boss brand. I would not recommend their product.

I purchased a grill and started to put it togethe pieces were missing for the assembly and one of the grates was chipped. I called and they warranted the parts. It has been a week and nothing has shipped yet. This is unacceptable. I purchased this grill to use not wait over a week for parts that have not shipped UNACCEPTABLE ! I will never purchase a product from them again.

I have had the pitboss 1100 series for about 2 years now.When it does want to work it works rather well.Here comes the BUT.It has gone thru 3 ignitors, 3 fuses and 2 control panels and is currently not running again.Their only answer as a company is to ship you parts and talk you through repairs on your own .I'm 63 with bad knees and I've spent at least 6-8 hours under this unit.They have NO other options.Noone in the area to work on it.no attempt at satisfying you with your money back.No offer to replace it.Nothing.Crawl under and fix it yourself or forget it. nice huh

Worse customer service and warranty parts fulfillment on the planet have purchased 6 pitboss grills in all it this will definitely be the last takes for ever for them to supply parts they left out of box no way to expedite replacement parts and then when you do get these parts months later they forget parts so you have to wait months to get new part