pitboss-grills.comReviews of pitboss-grills.com

After three years of minimal usage, started having temperature accuracy problems. I chalked it up to ambient temperature fluctuations and wind. Every once and awhile the temperature would do okay. We moved to a location where the grill is more sheltered but when I went to smoke some meat, the readout said it was fluctuating between 230 and 275, way too hot for smoke. I shut the unit off and used the charcoal grill. A few days later I started the Pit Boss up again and again it wouldn't smoke. Contacted customer service and they sent out a new probe. I installed it per instructions and tested it. Set the stove to high, waited until it reached 500 and turned it to smoke. The temperature again hovered between 230 and 275 for ten minutes and I kept watching it to see if it would trend down. Suddenly it began climbing, 300, 350, 400, 450, 500, 550, 575 and I pulled the plug. I could hear the flame roaring inside and didn't dare open the lid beyond a crack, but I had to open it to let the heat out. The grill is now useless. Contacted customer service again, twice, and no response. You decide for yourself if this is a grill you want to purchase. My experience, it works until it doesn't. When it does you contact customer service and the send you a cheap fix. The cheap fix doesn't work. I have a hazardous grill and contact customer service two times more with no response. One note, the slope up the flame "shield" inside under the grilling area slopes upward toward the probe and the pellet box where the circuit board is. I suspect the head directed to that area damages the board and that would be the real way to fix it. Charcoal is probably my next grill.

I purchased 30 rubs and received them expired almost 6 months. I contacted the company via chat and after they checked the photos that the product was really expired, they said that I could return it and that the refund would be made after they received the products in their warehouse. The only caveat is that the return shipping cost is between $25.00 (USPS) and $29 (UPS) and would be at my expense and non-refundable. So Pit Boss doesn't care to sell expired grocery goods and the customer pays for their incompetence. Maybe Pit Boss is waiting for someone to die after eating their expired products to start taking this kind of thing more seriously - the same goes for the authorities who should inspect companies.

Junk! I paid almost a 1000$ for the pitboss 8 in 1 smoker, and after waiting for almost a month to use because I wanted a cover first! Went to use it and the auger motor was siezed! After dealing with customer care they confirmed it was a bad auger! Sent a new one that I had to install it still didn’t work now they’re saying maybe a motherboard! I’m not touching it again and now I have to fight with Canadian tire to return it waiting for there parts and responses I’m past the return date! Pitboss didn’t even offer any discounts or anything for my time and frustration other than sorry must be frustrating!

I am utterly furious and deeply disappointed with the spice product I purchased from Pit Boss. I initially had high hopes for the product, but to my dismay, it turned out to be expired by over a month! It is completely unacceptable to receive a product that's past its prime. When I reached out to their customer service in hopes of getting a refund, they callously informed me that they don't do returns on spices, citing a clause buried deep within their website. However, nowhere on the purchase page did it mention that they were selling expired items! This is not only misleading but also a breach of trust. I feel deceived and cheated by Pit Boss, and their refusal to provide a refund for an expired product only adds insult to injury. This experience has left me extremely dissatisfied, and I strongly advise others to be wary of purchasing any spices from this company. Such disregard for customer satisfaction is utterly appalling, and I am now left with nothing but a useless, outdated spice product. My trust in Pit Boss has been shattered, and I will not be considering them for any future purchases.

Have a pro series have been thru 5 control bords 2 temp probs 1 ingnighter in 3 years, in arizona where the company is located this is covered under lemon law. Pitboss keeps giving me reasons why it is my fault such as I need to unplug everytime after using and I am not starting correctly. When I bought it, it had a 10 year warranty, now they have called me a lier on that and told me I falsified paperwork. Will never by one again and this is not my first one. This product has gone down after Danson lost law suit against treager, I will buy a treager now.i had paint peal off lid ( cover color) I was told to go to my local hardware store and buy the paint to paint it. This is a b,s product. Costumer service is bad, product is bad. Should have kept the first one, still running no problems I hear.

Ok quality, Lowe's delivered not one but two damaged grills in the span of three days and I understand this is a Lowe's issue, but trying to contact Pit Boss to get missing hardware and customer service was non existent. Their literature that is included with the grill even says call customer service at Pit Boss first before attempting to return items. What a joke. Sorry I purchased a Pit Boss grill.

I bought my Pro Series 1600 PSE grill on 6-24-23 and after I did the burn and everything was good until the Friday before 4th of July. Started it up and got an ignitor failure code. Contacted Pitboss and was on hold for over 30 minutes. Long story short its over a week later and they still haven't shipped my part. DO NOT BUY FROM PITBOSS. THEY DO NOT CARE ABOUT YOU AFTER THEY GET YOUR MONEY.

The grill is great when it works. Parts break quickly and for no reason. Customer assistance is extremely poor. 5 year warrant is useless because majority of parts are on unknown back order. Buy something better