Alex M.
I had to re-order this reel again after…
I had to re-order this reel again after I emailed and reached out about purchasing a spare spool. After a week of no reply and a fishing trip coming up I had to make other arrangments. While I am happy with the product not pleased with customer service.
Response from www.piscifun.comJul 2, 2025
Hello! We sincerely thank you for choosing our product, and we are also honored that you like our product. We are very sorry for the obstacles you encountered during the purchase of the extra spool. We value your feedback and have urgently investigated this matter. After investigation, our team did send replies to your inquiry about the spool requirement on June 12th and June 18th respectively (possibly not received due to email filtering issues). To avoid any delay in your use, we have just sent another email to your email and attached the purchase link. To avoid omissions, please assist in checking: Inbox and spam folder (our emails may be misjudged) If you have not received it yet, you can contact us directly through [[email protected]], and we will prioritize your request. Thank you again for your understanding and correction. We promise to optimize our service process to avoid similar problems from happening. We look forward to your reply!