Pipe Works Services, Inc.Reviews of pipeworksservices.com

Response from Pipe Works Services, Inc.Aug 16, 2017

Hey Eric! Thank you so much for taking the time to leave us a review! We are so happy when you say Alan provided a terrific service experience. Here at Pipe Works we take incredible pride in providing knowledgeable and professional service as well as having an incredibly well-trained and knowledgeable asset like Alan. Please reach out to us if you need anything else for you, your family or your friends and we look forward to our continued home comfort relationship!

Response from Pipe Works Services, Inc.Aug 16, 2017

Hey Ernest, thank you so much for taking the time to leave us a review. We love to hear that we provided you with prompt, efficient service. We also love to educate and inform customers through the whole process of diagnosing issues and repairing them productively. We strive for 5 star customer satisfaction and we appreciate you recommending us to others!

Response from Pipe Works Services, Inc.Jul 25, 2017

Hey Sophia! Thank you so much for taking the time to leave us a review! We are so happy when you say we provided awesome, professional, and friendly service. Here at Pipe Works we take incredible pride in providing knowledgeable and professional service as well as having an incredibly well-trained and friendly staff. We also strive to provide quick and seamless appointments that benefit the customer's schedule. Please reach out to us if you need anything else for you, your family or your friends and we look forward to our continued home comfort relationship!

Response from Pipe Works Services, Inc.Jul 17, 2017

Hey Bob, thank you so much for taking the time out to leave us a review! We are so glad Jimmy provided you with great service, and we apologize you received a bad experience with a different technician. Here at Pipe Works we are always making efforts to have the most knowledgeable, well trained employees like Jimmy who has been with the company for many years now. In terms of pricing, our intention is certainly not to have high prices but to simply charge for expertise, quality of our work, and an informative and professional service experience. Please reach out to us to rectify this situation so we can continue a much valued home comfort relationship

Response from Pipe Works Services, Inc.Jul 17, 2017

Hey Richard! We are so delighted that Pipe Works Services provides you with great service each and every time you use us! It's really satisfying to hear that our technicians provided neat, and well engineered solutions to any of your problems! Here at Pipe works we take tremendous pride in having the most state of the art tools, technology and training to tackle the tough jobs! Please reach out to us if you need anything else for you, your family and your friends!

Response from Pipe Works Services, Inc.Jul 17, 2017

Hey Larry, I want to thank you for speaking with me on Friday about these matters. I thought we had a productive discussion about your whole HVAC system and how your furnace is much older than the A/C unit we replaced almost 10 years ago. Now almost 8-9 years later being last year you had the refrigerant leak in which we added 6lbs. That's quite a lot and due to the fact that both your furnace and A/C were not replaced at the same time and lack of maintenance that you yourself stated, explains the reasoning that you are having some problems. As for fixing the blower motor, this is not a simple youtube video repair and requires a lot of experience, knowledge and care. We have technicians that have trained for years that do this type of work, and we charge for expertise, quality of work, professionalism and overall service experience. We are glad to hear however, that your PSEG service plans took care of your needs, but for you to say that we are thieves and rip off's is downright wrong and 100% inaccurate. We value each an every customer, their environment whether it be their home or workplace, and their needs. Hopefully we can continue to rectify this situation moving forward!

Response from Pipe Works Services, Inc.Jul 17, 2017

Hey Doug, it was good speaking with you about your recent service experience with our company and felt we made a lot of progress moving forward. I really don't know enough information to help you with your $2100 estimate earlier in the year but we talked about how we can definitely work on your pricing requests. As for making a PSA free A/C check up appointment a month in advance,when I explained we have lots of customers call in March, April, and May, so June July and August gets a little backed-up you were in complete agreement about that so I want to thank you. We are working on that issue as we speak, and we will make sure you see membership savings on any repair work or estimates moving forward. I hope we can speak again to clarify anything else and we do not want to lose you as an annual contract customer.

Response from Pipe Works Services, Inc.Jul 17, 2017

Hey Susan, thank you in advance for taking the time out to leave us a review! We are so glad Mario provided you with great 5 star service. Here at Pipe Works we are always making efforts to have the most knowledgeable, well trained employees like Mario who has been with the company for many years now. In terms of pricing, our intention is certainly not to have high prices but to simply charge for expertise, quality of our work, and an informative and professional service experience. We have state of the art technology, tools, and training to solve any problem. Please reach out to us to rectify this situation so we can continue a much valued home comfort relationship