Pipes & CigarsReviews of pipesandcigars.com

This company first requested that I send copies of my drivers license to verify my age. When I did that, they then sent me another email to verify my age. When I contacted them that I had already done that, they then said they got it and would send it to my address which was NOT the address I wanted it mailed to. When I told them that they had the address wrong, they said it was too late to change the order. This company is run by idiots and incompetent tools. I canceled my order and subscription and am now waiting to see if they will refund my money. I paid upfront with Paypal, and I will never even attempt to do business with them again. Worst customer service and responses I have ever encountered.

Terrible Company--be aware that they will charge you a recurring amount without telling you! Stay away

I ordered a gift for my FIL at the beginning of the month. I’ve received about three emails requesting age verfication. Contacted customer support and heard nothing. $40 down the drain. Won’t be buying from them again (or ever I guess).

I’m not one to complain about anything. I NEVER leave reviews. I ordered a pipe for my husband on December 1st and it STILL HASNT SHIPPED! I have spoken to customer service twice and they don’t know anything. The lady on the phone said since I’m a first time customer it takes longer. Whatever that means. In the process of purchasing through pipes and cigars my credit card was hacked and someone tried purchasing cigars from that store. All of this makes me feel like this company is NOT legit. I will NEVER use this company again. I doubt they care.

Just got off the phone with customer service as my order was delivered to the wrong address. Amy was professional and handled my problem quickly and efficiently. They are sending a replacement order out to me today. Will definitely buy from here again.

Ordered several times with no problems, Then started getting a monthly recurring charge with no email and nothing shipped. "Customer Service" just transfers you around and leaves on hold.

Ordered and paid for pipe, never recieved and after complaining never got tefund, scam company who wants copy of your ID, after you pay, probably to sell as I've ordered pipes from several other companies and they easily verified my age without ID

Kept sending emails wanting age verification. Even after I replied with what they asked for they never shipped my order. Terrible company! Avoid at all cost!!!