Pipes & CigarsReviews of pipesandcigars.com

Only purchased from them once, don't think I'll be doing so again. Ultimately did get my products, but it took close to 3 weeks. They sent me a template email about age verification, which I replied to with the requested information. They never responded, just got the same template email again. I responded again, providing the same info asking if they needed anything else and never heard back. Just assumed my order was canceled until I saw my card charged over a week later.

Ordered 4 tins of 1.5 ounce each danish tobacco. Received 4 ounces in a plastic bag. Called customer service, spoke to a woman in India who repeatedly said they only have loose by the ounce. My order clearly shows 1.5 oz tins, and i am missing an additional 2 ounces. If they don't have it they shouldn't take the money for it! Last time i do business with them!.

Ive had really experiences with them in the past but this year its like a different Not So Good company.They need new staff on the phones or maybe retrain the staff they are using.