Pipes & CigarsReviews of pipesandcigars.com

Illegally signed me up to a monthly program without my consent and charged my card for months. Never recieved a refund, or anything at all for the monthly fees. Stole over $100.

I placed a good size order and received it promptly. No problems. My order was wonderful. Just what I ordered thank you for your speedy service. I will be ordering again.

I have never had a bad experience or ANY issues ordering from these guys. Very easy to order, great variety, many discounts offered, super fast to ship and always packaged with care! Thank you sincerely.

Only purchased from them once, don't think I'll be doing so again. Ultimately did get my products, but it took close to 3 weeks. They sent me a template email about age verification, which I replied to with the requested information. They never responded, just got the same template email again. I responded again, providing the same info asking if they needed anything else and never heard back. Just assumed my order was canceled until I saw my card charged over a week later.

I ordered 5 pounds of tobacco. They sent me an email requesting a copy of my id and an age verification form which they said they had on their sites dashboard, the form wasn’t available. When I let them know I couldn’t get the form they kept asking for it and didn’t comprehend anything I said or how to access it so now they’re just holding my funds with an age verification specialist

I was fraudulently enrolled in a recurring membership service of Pipes Plus. I was automatically enrolled without my permission or knowledge. I demanded to be dis-enrolled immediately and was told I was and was sent an email confirming such. However, today, my bank account was charged $18.14 by Pipes Plus for that subscription service that I DID NOT REQUEST. Indeed, this was the second time I was charged. Apparently, after reading all of the complaints, this is an essential part of the Pipes Plus business model. They need to lose their business license.

DO NOT ORDER FROM PIPES AND CIGARS. I placed an order on Feb. 19 2026 it was not processed until Feb. 26. I had to call 3 times to find out the what the hold up was. After my first call I was promised 2 day expedited shipping to make up for the delay, never received that. I was unable to secure a tracking number on my first or second call because I was told they were updating their shipping network. The third call I was able to get tracking information but only after threat of cancelling the order and stopping payment through my bank. The payment sat on a card hold until Feb. 26. The customer service agents were clueless and made promises they had no intentions of keeping. I was given a $30 credit but the code they sent me was invalid. I am beginning to think that P&C is no longer an American owned company. The company is supposedly headquartered in Pennsylvania but all transactions were listed in North Carolina. It has been a horrible experience and I would caution any new customers to look elsewhere.

Great company which always offers a discount….fast shipping…great price..just wish they had a better selection of pipes and bulk tobacco for blending..smoking pipes has a far better selection of pipes and tobacco.. but hardly ever give discount.. and prices are noticeably higher..more money to qualify for free shipping..if I find a pipe ( major brand) that I like I will check with pipes and cigars to see if they stock and often I purchase from P & C with a savings of twenty or more dollars I think P & C has their feet in to many places … a little in cigars ..a little in pipes.. a little in tobacco…unfortunately I want a lot of pipes and a lot of bulk blending tobacco..so smoking pipes is my go to…