Pipes & CigarsReviews of pipesandcigars.com

Illegally signed me up to a monthly program without my consent and charged my card for months. Never recieved a refund, or anything at all for the monthly fees. Stole over $100.

I ordered 5 pounds of tobacco. They sent me an email requesting a copy of my id and an age verification form which they said they had on their sites dashboard, the form wasn’t available. When I let them know I couldn’t get the form they kept asking for it and didn’t comprehend anything I said or how to access it so now they’re just holding my funds with an age verification specialist

I was fraudulently enrolled in a recurring membership service of Pipes Plus. I was automatically enrolled without my permission or knowledge. I demanded to be dis-enrolled immediately and was told I was and was sent an email confirming such. However, today, my bank account was charged $18.14 by Pipes Plus for that subscription service that I DID NOT REQUEST. Indeed, this was the second time I was charged. Apparently, after reading all of the complaints, this is an essential part of the Pipes Plus business model. They need to lose their business license.

DO NOT ORDER FROM PIPES AND CIGARS. I placed an order on Feb. 19 2026 it was not processed until Feb. 26. I had to call 3 times to find out the what the hold up was. After my first call I was promised 2 day expedited shipping to make up for the delay, never received that. I was unable to secure a tracking number on my first or second call because I was told they were updating their shipping network. The third call I was able to get tracking information but only after threat of cancelling the order and stopping payment through my bank. The payment sat on a card hold until Feb. 26. The customer service agents were clueless and made promises they had no intentions of keeping. I was given a $30 credit but the code they sent me was invalid. I am beginning to think that P&C is no longer an American owned company. The company is supposedly headquartered in Pennsylvania but all transactions were listed in North Carolina. It has been a horrible experience and I would caution any new customers to look elsewhere.

This company first requested that I send copies of my drivers license to verify my age. When I did that, they then sent me another email to verify my age. When I contacted them that I had already done that, they then said they got it and would send it to my address which was NOT the address I wanted it mailed to. When I told them that they had the address wrong, they said it was too late to change the order. This company is run by idiots and incompetent tools. I canceled my order and subscription and am now waiting to see if they will refund my money. I paid upfront with Paypal, and I will never even attempt to do business with them again. Worst customer service and responses I have ever encountered.

Terrible Company--be aware that they will charge you a recurring amount without telling you! Stay away

I ordered a gift for my FIL at the beginning of the month. I’ve received about three emails requesting age verfication. Contacted customer support and heard nothing. $40 down the drain. Won’t be buying from them again (or ever I guess).

I’m not one to complain about anything. I NEVER leave reviews. I ordered a pipe for my husband on December 1st and it STILL HASNT SHIPPED! I have spoken to customer service twice and they don’t know anything. The lady on the phone said since I’m a first time customer it takes longer. Whatever that means. In the process of purchasing through pipes and cigars my credit card was hacked and someone tried purchasing cigars from that store. All of this makes me feel like this company is NOT legit. I will NEVER use this company again. I doubt they care.