Clint
Tony R
Tony R. Was great and helped me very quickly with my issue.

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Clint
Tony R. Was great and helped me very quickly with my issue.
Steph
I had a unique purchasing request that couldn't be processed through their website. Pinwheel support was able to do everything through their live chat. Instructions were clear and concise. Any hurdles were easily overcome. The agent was polite and helpful. Made for a swift purchase.
Alejandro
Connected with Pinwheel with a few issues on an 2019 phone. Ultimately a decision was made to get a newer model because the existing phone seemed to struggle, with a small discount. I love that Pinwheel are always wanting to work with you to fix the issue.
Joseph R.
Excellent for adults too - who want to live a minimalist lifestyle but still need to travel for work.
Alyssa P.
I received excellent customer service. The phone was not sending or receiving calls or texts. Chen on the support chat was able to give instructions to fix my problem.
Grow W.
Chat is always super helpful and solves any issues I may have.
Karina B.
The costumier service rep was so helpful and kind.
CORTNEY D.
Challenging issue with my daughter’s phone. Mark was very persistent in solving this issue. Also - clear and pleasant in his instructions to me. Much appreciated.