Aaron
Support staff was very quick
The support staff was very quick, intelligent, helpful and very patient. Absolutely top-notch service!

Devices that grow step by step with your childMost families feel stuck between two options: shut technology out entirely, or hand over a smartphone and hope for the best. We built Pinwheel for the parents in the middle. You know your kid better than any app, brand, or platform ever could, and we're here to back up your instincts with real tools and guidance.Technology, one stage at a timePinwheel Home: A screen-free, landline-style phone that starts the tech journey before a child needs a mobile device.Pinwheel Watch: Calling, contact, and location without a screen's worth of risk. It's also a first step on the readiness checklist that leads to a smartphone.Pinwheel Phone: A first phone that grows into full access exactly as fast as your kid is ready for it. Never faster, never slower.Every device starts safe and curated, then opens up as your child grows, building real responsibility along the way. Social media exposure is designed out from the start, and you stay in control throughout. Settings and controls stay visible and adjustable at every stage, and you choose the timeline, hardware, and carrier that fit your family's lifestyle and budget.Why parents trust us Full-visibility parental controlsCurated apps Live customer support from people who care A 30-day free returns policyWe believe trust is earned in the details behind the big promises. We also share the "why" behind every stage of access, so you can have better conversations with your kid and make each decision with confidence.And when your kid outgrows Pinwheel we'll help you figure out what comes next, even if it's a different phone.We'd love to hear about your experience. Thank you for being part of the Pinwheel family.
Pinwheel Kids Phones (pinwheel.com) has 771 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Aaron
The support staff was very quick, intelligent, helpful and very patient. Absolutely top-notch service!
Ryan D.
service rep was awesome, this is a solid company.
Shannon K.
Great customer service! I had an issue and the technician walked me through step by step to resolve it. Love the control I have of the phone to keep my kids safe.
Elizabeth M.
Rizza F was extremely helpful! Resolved my issue with no trouble, patiently walking me through each step of the process. Professional service and great communication. Definitely recommend!
Sam L.
This has been a really good entry into introducing our child to digital technology. We sneered very concerned about unleashing the whole internet on her and this gave us the chance to control her access and help her stay safe
Happy C.
Pinwheel customer service is always great! I really appreciate the patience and guidance, and everyone is so friendly. Chen has helped me before, and it's always been a wonderful experience.
Linda V.
Very polite, very helpful, kept me informed
Darrel S.
issues were quickly and successfully resolved.