Pinnacleluxuries is listed under Computers & Phones.
Pinnacleluxuries (pinnacleluxuries.com) has 139 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Nathan M.
The quality of the items I purchased were garbage. When I tried to return them my request was rejected and I was only offered store credit because the "products were damaged" I had not even OPENED them! I went back and forth with them for two months and they wouldn't give me my refund. They fleeced more for $150 and I got NO indication that I ever even talked to a human. NEVER BUY ANYTHING FROM PINNACLE LUXURIES.
Geraldine T.
I purchased a Galaxy watch band from this company. They sent me a cheap piece of rubber that wasn't worth $39.95 they charged me. I requested a refund. Before they even received the junk back I got a email saying that the watch band was broke and I didn't qualify for a refund, only a store credit. I explained that I didn't want a store credit from a dishonest company. I also said I was contemplating contacting the IRS about their business practice. This company is a scam and everyone should be aware. Update: after I explained to them via an email that I was contemplating contacting the IRS I received a full refund. I guess they don't want the IRS looking into their business
Joe C.
Just received watch band for Google Pixel Watch 3. Worse mistake ever, what a piece of junk. The worse part it because I bought it on "sale" I can only get an exchange or store credit which what in the world would I ever but anything from there again. Went through the return process and the last response was ship it back however you wish. To where? came from China..the address in NJ. I believe I was scammed and will never see any exchange or a refund..BUYER BEWARE!!!!
Mrs P.
I'm hopping mad! I bought a sweater from an online company called Posh Pinnacle. When it arrived it was very shoddy and cheap looking so I contacted the company to try to return it. Turns out I need to post it (Tracked and Traced) to 'No 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi Yiwu Town, CHINA'. As you can imagine, I'm not going to bother, but I thought I would just warn friends about this company, and recommend that you're not tempted to buy!
customer
It took a month to arrive and must have been ordered from outside of the US although they use a NJ address. I ordered a silver phone cover. They sent me black. Avoid this company!!
David A D.
The product was advertised to ship within 24-48 hours, however, after waiting seven days, the tracking number was provided. Subsequently, it took an additional ten days for the package to be tendered to OnTrac for shipping. Upon receiving and inspecting the package, it was discovered that the inner box had been opened. The quality of the $59 phone case was poor, and the kickstand had insufficient tension. It is noteworthy that refunds are only issued if no discounts were applied, which appears to be a strategy to retain revenue.
John
I previously wrote a review on this company several weeks ago (see DESPICABLE COMPANY - July 22,2024). As of today 8/19/2024, I have yet to get a store credit and I doubt I ever will. Total scam. At this point, it's not about the money but to see this company banned from selling anything online. As such, I submitted a complaint to the FTC reporting this company's practices. I will do the same with the BBB, although I'm not the first to do so.
Mr T.
I will join all other negative reviews listed here regarding pinnacleluxuries.com Scam and scum. Immediately realized what a fraudulent company they were and attempted to cancel my order within 5 minutes. No response, no luck. Product I paid $50 for was listed on overseas website for less than $3. They even copied and pasted the picture from that websites listing. Call me a sucker for not better checking this company out so shame on me but these are crooks. Plain & simple. Once I received the product I immediately filed for a return. I was provided a return authorization number but also a message saying not to return until after receiving a confirmation email, "pending merchant review". Of course that never came. I have 4 separate emails sent to this company requesting confirmation to return. This company cannot claim this was any type of error or mistake on their part. NEVER RECEIVED ANY RESPONSE OR COMMUNICATION. NOTHING Thieves and scammers no question. Should be shut down and sued by all customers who have been cheated and duped by these unscrupulous swindlers.
