PingPong PaymentsReviews of pingpongx.com

I was referred by friend. Pingpong will ask you a lot of documents almost EVERYTHING, passport, bills, SSN, ID. They have no knowledge to recognize my state ID lol what A joke.they are Chinese owned company and have no knowledge of US documents. They block you after collecting all info I bet they sell your info too because they share screenshots with their colleagues. I warned them I will pursue legal assistance if I found out they sold my info.

Tristan reached out to help us improve our options for paying our contractors and vendors abroad. I have appreciated his authenticity and extra efforts-- and patience!-- to take time to understand our business and find the right solutions for our specific needs. Amazing, top-notch, customer-centric service all along the way. And, let's be honest, if you can get this core component right then you can get nearly everything else right from there :) We look forward to leveraging PingPong's service and platform as we continue to grow and serve our communities into the future!

Amazing service for our small business! We regularly send and receive wire transfers and do a lot of international business. PingPong is more convenient than our traditional banks and ultimately a lot less expensive as well. Couldn’t be happier with the customer service too - thanks Joe, and the PingPong team!

Don't use this business. They onboard clients, verify information and then after sending a deposit into the account they freeze you for 2-4 weeks requesting personal information from every transaction on the marketplace that sent the deposit. Ultimately end up holding your funds for another month and give a generic reason as to why they decided no to accept the deposit. Even if you deposit from a payment processor or large online marketplace its a nightmare to deal with, many better alternatives in the space. stay far away to avoid a additional bottlenecks.

Very good experience

Highly recommend Ping Pong for international payment solutions. I have worked and researched with several international payment solutions before Ping Pong (transferwise, borderless, etc), and so far Ping Pong has the best customer service and very smooth onboard/dashboard/payment SOP. My account manager is not only responsive, but understand my pain points and help to address them professionally and efficiently. Would definitely recommend trying them out.

Be careful, They Look legit, but they will steal your money. This is what happened to me a month ago, I sent 5000 dollars, but they did not deliver it to the other party and did not return it to me, I contacted them a lot, but they don't respond. I recommend other great banks like Mercury & Wise.

Wasn't quite sure what to expect when trying out this service. Initially it seemed great, I had gotten outreach from one of their "account managers" named James Yancey, who offered to assist me get setup. After subsequent emails he stopped replying then like a week later I got another auto CRM email from him with the same initial email. Regardless, I tried to use the platform to accept a payment from someone who owed me money. They entered their banking details onto the PingPong site and it charged their bank account the same day actually, and then it's been now 2 weeks since they made that payment, and there's no sight of it in my PingPong, I've tried to contact them through the bottom right contact us form, and through WhatsApp, but no response via email, and the WhatsApp support responds once every few days with very basic phrases that don't amount to anything. Like "What email did you contact?". I wasn't aware it was a platform primarily focused on vendors OUTSIDE the US and not people inside but I didn't expect to get completely ignored. What a joke of an establishment, they also told me that I'd get access to virtual cards but they didn't even set that up or tell me how to get it. Their whatsapp support said "yes us has virtual card". OK BUT WHERE? Anyway, this is my review of this Financial Website/App.