PingPong PaymentsReviews of pingpongx.com

Great account managers and customer support.

Excellent customer service, solve my payment issue. my questions were answered to the point. very happy with Dustin

I was introduced to PingPong from my rep at Amazon to help with reducing our FX cost for selling in the UK. I compared them to OFX and TransferWise & they still ended up saving us the most amount of money. Their team is easy to work with too!

PINGPONG IS ONE OF ROBBER AS PAYMENT PROVIDER. THE WILL STEEL YOUR HARD WORKING MONEY. DO NOT TRUST THEM. I AM USING PINGPONG FOR LAST 1 YEAR, AT STARTING TIME WHEN THE PAYMENT AMOUNT WAS LOWER THE SETTEL IT TO QUICKLY, BUT WHEN I SEND A PAYOUT OF APPROMXIMATE $2000, THEY HOLD THE TRANSACTION, WHEN I ASKED THEY TOLD ME THAT IT WAS HOLD FOR VERIFICATION PUPUSE. AFTER 1 ONE WEEK WHEN I ASKED THEM FOR STATUS, THEY TOLD ME THAT THE NEVER RECIVED THE MONEY, WHEN I SHARED ALL THE APPROPRITE DOCUMENTS AND TOLD THEM THAT I WILL FILED A CASE AGAINST THEM IF I AM NOT GET THE MONEY, THE TOLD ME TO WAIT FOR 24 HOURS, AFTER 24 HOURS THEY TOLD ME THAT , THEY RECIVED THE MONEY BUT IS AGAIN HOLD FOR VERIFICATION PURPUSE, I AM WAITING FOR LAST 3-4 MONTH FOR MY FUND, BUT WHEN I CHAT WITH THEM ABOUT THE STATUS THEY ALWAYS TOLD ME THE SAME THINGS , IT IS VERIFYING, THEY ARE VERIFYING $2000 USD FOR LAST 4 MONTH, NOW FINALLY I REALIZE THEY WILL NOT GIVE MY MONEY, I DECIDED TO GO WITH MY LAWYER, AND I ALSO RAISED A CASE ON CONSUMER FORUM, I REQUEST YOU GUYS , WHO HAVE FACE THIS KIND OF BULLSHI**, PLEASE FILED A CASE ON CONSUMER FORUM. AND THE MAIN THING THAT DO NOT BUSINESS WITH THEM, THERE SO MAY ALTERNATIVE IN MARKET, TRY TO USE THEM.

We are a direct customer of Ping Pong. If you do not have time to read the entire review, here is the summary - do not use Ping Pong payments. I rarely write negative reviews. But this experience has been so appalling that I have to warn others evaluating them. We have been using Ping Pong for receiving international payments in SGD, GBP and Euro from global marketplaces we sell on. They offered a good conversion rate and hence we decided to go with them. We have about 3 payments - totaling around $13,000, that show have been received by the bank account set up by Ping Pong. However, these payments were never sent to us. The first couple have been pending for more than a month. Couple of payments since have been received by us. Whenever we enquire, our account manager at Ping Pong - Xavier Spaniard, informs us that per his support team, there is a spot review from the bank. The same answer every time we ask. The incoming money into the bank account came from one of the largest and most reputed companies in the world. We have been in business since 2007 with stellar DnB ratings. There is no reason for our money to be held up - either because of the sender or our reputation. We have done many transactions in these 14 years and never have had our money held up in any bank world wide. The escalation path was Erik Shutzler - Dir of Operations. Two emails and no response from him. The support email id has also been cc'd. It is shocking how a company feels they can get away with something like this. Their lack of concern is beyond our comprehension. This review is posted by Hebron Consumer Products Corp.

They charge 1% just to withdraw your money in the same currency. Complete rip off

Terrible and incompetent customer service, unclear terms about payments, 10-14 business days to get refund for a failed transaction?! I am so grateful all those issues appeared in the beginning so i know never to use this service for my supplier payments.

I love PingPong, I can receive my B2B funds from clients anywhere in the world. Easily, Faster, and Securely in my local bank account. Since we switched to PingPong my company has surpassed six-digit savings. Customers like me with zero IT experience but with the help of dedicated account managers things become simple, PingPong team is very cooperative and always in reach for any business discussions and suggestions.