Pingo.comReviews of pingo.com

I posted my review here and must compliment Pingo. They do a much better job replying to complaints on this site then they do to complaints sent to them by paying customers. To rebut your claims, I have tried the service from St. Petersburg, Kazan, and Samara...as well as other cities not listed by you on this site. You DO NOT MENTION THIS ON YOUR SITE WHERE YOU SELLL YOUR SERVICE TO THE PUBLIC and this is lot right. Stick a note up there that states "limited to certain cities or areas". I don't know what the problem is and I am fairly uninterested after months of waiting. Is it so difficult to correct the problem or stop trying to sell a service to the public that does not exist? Really, Pingo is not a bad company and I have had great luck calling from the U.S. but I must agree that the term customer service does not exist in this company and this causes me to question the ethics of a company that behaves in this manner.

Pingo's customer service is so pathetic and irresponsible. I had recharged my pingo account recently for $20 but my account did NOT get recharged. I had contacted Pingo customer service regarding this. The customer service Agent said my payment shows pending so he will have billing department to look at it. But NO response from Pingo even after 5 days. I had sent couple of follow up emails but No response/reply. Finally, I went ahead and disputed the transaction. The same day evening, I tired logging into Pingo but I was getting Invalid Account message. Looks like they removed my account. This is NOT AT ALL ACCEPTABLE My Kind advise, DO NOT GO FOR PINGO since you have other good calling card providers in the market.

I have been a loyal Pingo customer since October 2008. I spend anywhere from $50 to $100 per month!!!! But their service is ZERO! As of August, everytime I charge my account, they only credit my account $5 and say I'm in verification proces and anfter 3-4 days they would put the rest of the money on my account. And this has been going on at least 5 times! And the stupidest part is every time, i receive an email saying that i have been approved and my account will never undergo the review process, but it never fails. When I called in, I was told that instead of recharging for $10 each time, I should recharge for $25...OMG!!! Since when does a company dictate how much you can purchase? If they were smart, they would reealize the frequency at which I recharge and just strive to keep such a cash cow! I am done with them! Beware of PINGO!! The rates are not worth the headaches!

I have been a Pingo customer since January 2009, and for seven months I've suffered their bad services. Extremely rare were the moments when a call through their 'softphone' (internet phone) went through without major problems - and even when they did, the sound quality was always bad (on both ends). On most days, calling through Pingo was a chore, dialing the number dozens of times over 10-20 minutes until the call finally went through. And don't expect any help from their customer service, whether you contact them via phone or e-mail.

worst calling card you can ever come accross if you are in emergency to call someone forget Pingo as they will try to verify your account and when you send all the details they disable your account..and the best part..Money is deducted instantaneously from your bank My sincere advise is Please Stay Away

I signed up a pingo account thinking it might be useful since i was travelling but I was flat WRONG. Dumbest idea ever. I couldn't get the toll-free number listed on their website for Japan to work at all despite calling via mobile or from landlines. Their customer support was no help either, just regurgitating information already on the website on me. What's more, my account is now stuck in a 'review' state and I can't even cancel it! You're better off giving your money to a charity!

Three days after signing up my account still doesn't work yet my credit card has been charged. I have emailed them 11 times and called four. No response, customer service can't help - yadda, yadda, yadda. If you want a phone card company that works, try someone else.

I don’t know about the quality of the calls yet, but the Customer Service of Pingo SUCKS!!!I’ve been calling to their phone line for more than 12 hours and it either lets you waiting or hangs up on you. I enrolled in the service on a Thursday night and the next day, by 11:00 am tha account had not been activated. I finally talked to a representative and she told me the activation takes from 24 to 48 hours. Unfortunately, thay don’t tell you that on their web page so you get stuck waiting for them. I am cancelling the service immediately, if a company can not effectively take care of its customers, it does not deserve my money. BEWARE OF PINGO CUSTOMER SERVICE!!!!! Also, I just found out that this company is not accredited with the BBB (Better Business Bureau). Despite this, the BBB rated it F (Fail) due to the number of complaints and the lack of response of the company to resolve them. AGAIN, BEWARE OF THIS COMPANY PRACTICES