Pingo.com Reviews | Read Customer Reviews of pingo.com

Pingo.com Reviews | Read Customer Reviews of pingo.com

Pingo.com reviews

Showing 73 reviews with 1 star · Clear filters

Ken
Jun 28, 2011
No star absolutely, I wanna put minus
That's really funny that $30 is charged and shown on my online account, but it is ZERO balance when I attempt to make a call. I sent 4 emails in a week, and there's no response from this company. Keep away from this company! If you are fine with Pingo, that's b/c you are getting close to danger.
Response from Pingo.comJul 5, 2011
Ken, When you make a purchase online, the bank in most cases holds those funds for 3 to 5 business days. If you haven't bin able to make a call it means that you haven't bin approved through the verification process to open your account. We only take funds when we accept a new customer otherwise your funds will be returned to your bank or credit card provider that you signed up with. We have posted a direct email for verification and phone number on this forum before to help resolve issues like this with customer service. We are sorry for the trouble this may have caused and hope you'll reconsider if approved to use Pingo to save on International calls. - Customer Service
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Chaithra
Jun 26, 2011
No stars for them
I bought a pingo calling card to call India. The calls always go to a wrong number or it says invalid number. There was no problem at all when I was calling the same numbers using Airtel calling card, but unfortunately they discontinued the service. To top it, an auto-top has been done by pingo even though I did not select auto-top when I created the pingo account. Can someone please give me their customer call number (phone number, not the email-id). I want my money back.
Response from Pingo.comJun 26, 2011
Chaithra, We wanted to respond on a Sunday to help address your concern with using the service. We hope that you'll contact customer service by phone so that we can set up a trouble ticket to review the phone number your calling. Please note that we make an effort to provide 100%c call quality and just reduced the rate to call India from 1.95 cents to 1.75 cents to provide value to former Airtel Call Home calling card customers. The service has an auto-recharge feature that you have to opt-in for this feature. Please contact customer service that is available seven days a week at 1-888-878-8838 and will be sure to review this and assist in closing your account, if you wish.
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Chong W.
Jun 21, 2011
They charge you Monthly Account Maintenance Fee
Nobody tell you that $.98 will charged every month. I always call to China by other calling card. Thay never charge me Monthly Account Maintenance Fee.
Response from Pingo.comJun 21, 2011
Chong Wang, We are sorry that you needed to voice your issue online. The monthly maintenance fee is clearly stated across the website and in the terms and conditions. China is one of our top destinations because we charge only 1.2 cents a minute to call from the States. Pingo offers some great sign up promotions to earn a ton of bonus free minutes to call China. To clarify, we only charge a monthly maintenance fee for active accounts, we don't continue to charge if your account has a zero balance. We are sorry that you weren't aware of this one fee to use the service and take advantage of the low rates. - Customer Service
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Cassiano
Mar 21, 2011
stay away....was never a pleasant experience
Found them online and read the first 3 reviews on google...open an account that was under review for hours and then decided to call. Slow response on Cu. Service, granted, not the only ones with problems. On the meantime decided to look more into the reviews. Fourth one brought me here and I realized I was in for problems. I wish I read these reviews first. They actually activated my account when asked about it and charged my cc. Because of the delay, I learned of the monthly fee and other problems and asked about it. Then asked to cancel the account. They hung up on me. Called back and since I always ask them to repeat their names and write it down, got the same guy. He told me I hung up on him, even though I called back and waited more than 5 minutes to speak with someone. Promised a credit within 3-5 days....I'll wait and will update post.
Response from Pingo.comMar 21, 2011
@Cassiano I'm afraid that we are in a high fraud industry and need extra steps in place to control new sign ups. Which can cause a slight delay in the new customer verification process. You could have contacted our account verification team directly to help confirm your account pingoverification /at/ pingo dot com. It also helps to verify your email when you sign up to speed up the process. Customer service is available 7 days a week from 9am to 12pm EST to resolve these types of issues. I'm not able to see your account to look into the issue that you experienced but we are sorry and need to work hard to maintain a 95% customer retention rate.
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Fette F.
Feb 15, 2011
I wish there was something LESS than one Star, They deserve MINUS 5 Stars
I have been having worse connection ever using there service. I had bad connection on each call I made and I keep getting disconnected after talking for a minute or two or three and asked to enter phone number again and again. It's pretty annoying, frustrating and on top of that I'm paying for that. It's ludicrous, absurdity, incongruity to pay for horrible service like theres. I should receive full refund and a letter of apology. I just discovered a $.98 charge for monthly maint. ! I was never told that I'll be charged "MONTHLY FEES"! They are THUGS.
Response from Pingo.comFeb 15, 2011
@Fette Fette We're so sorry for your experience and wanted to personally respond back quickly to this post. Its hard for us to improve the service and resolve this issue with out collecting some information to see if this is a technical issue for how you might have pre-programed your phone or using the smart phone application. We'd also like to understand what country your calling to put in a support ticket to review call quality. Please call our customer support to review your account and resolve this with you. - Customer Service
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Enoc
Nov 21, 2010
PINGO is an unethical company, trying to pass as ethical
Customer service is not bad....it is simply non existent! I think this is probably a website service being managed by 2-3 people. Connection is many times very difficult and on others the system does not recognize your account. Additionally, they have fallen they to the "Greed Factor". When I staarted, there was no "Maintenance fee". Now the charge an monthly outrageous fee which erases any savings they offer. There is of course NO justification for this fee....they just want to have your money. My $5.00 deposited was depleted to $0.00 however I didn't make not one call. PINGO is an understaffed, unethical company which should be avoided at all costs. The good news is that there is a great number of other ethical companies, with low cost international calling services
Response from Pingo.comNov 22, 2010
ATTENTION READERS We have confirmation of unethical competitors that have bin posting false claims on review sites. We can assure the readers that we are an ethical Telecom provider that delivers an honest service. If poster “Enoc” can provide an account number to verify these claims, will be sure to investigate the situation. But to clarify our monthly maintenance fee is clearly listed at the bottom of every page of our site and in the terms and conditions page. - Online Customer Service
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Ahmad
Nov 16, 2010
WORST Company EVER, i wanted to put ZERO star,
This is a company or a joke. They don't have a customer service or anything so you can talk to. \i am trying to log in to my account and it says wrong pin, and when i click on forgot pin, then tell me that I am not registered with them. And when i want to register, they say your account is already registered. JUST DON'T WASTE YOUR TIME ON PINGO. THEY MIGHT BE A BUNCH CYBER ROBERS JUST TO STEAL PEOPLE'S MONEY.
Response from Pingo.comNov 22, 2010
To clarify: 1. Yes we are a real company that delivers over 1.3 billion minutes a month in International voice calls from an established Telecom provider. 2. We are one of the few providers to have 7 days a week customer service for 14 hours a day. 3. We don’t allow customer to sign up with multiple accounts, our customer service team can help look into your account if you would call them directly. 4. Customers can request a refund on remaining funds paid. I’m sorry for your frustration in remembering your correct matching phone number and pin but we needed to clarify your personal opinions – Customer Service UPDATE 11/22 Ahmad you can call 1-800-218-1775 to speed up the process to speak to a live agent to help you with your log in issue
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Oltean Ioan C.
Oct 26, 2010
Pingo overcharged my credit card with $1 - $2, but I can't access my account
The most worst company on planet earth. Don't deal with them !!! They don't respond to emails. They charged my credit card, but no service. Be carefully, they have hidden taxes. They overcharged my credit card with $1 - $2. 100% I want my money back!!!
Response from Pingo.comNov 9, 2010
Oltean Loan Catalin We are sorry to hear this concern. The website does list all fees such as a possible state taxes that we need to collect. You can call customer service to get a faster response or ask for a refund if we can't resolve this with you to earn your business back again - Online customer service team
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