Pingo.comReviews of pingo.com

Response from Pingo.comSep 3, 2012

We don't take customers money, in fact we offer a 100% money back guarantee for this no contract phone service. If your account was not approved it can take a few days to be credited back to your bank or credit provider that you signed up with. Customer service is available 10am to 12pm daily to assist you.

Response from Pingo.comMar 22, 2012

I'm sorry that you are left frustrated and needed to express your concerns online. However this is not the format to resolve this as we don't have your account info to look into the issue. Please contact the account verification manager directly to assist in resolving this 781-505-7477. To Clarify: When you request to close out an account or if you were declined from the service, its a mater of your bank or credit card provider to issue the refund, which can take up to 3 business days. - Customer Service

Response from Pingo.comFeb 25, 2012

We are sorry for your experience. Pingo has updated its verification process to speed up the process for signing up to the service, however this will go into effect this Wednesday. As part of the transition this week, we needed to manually issue the $10.00 credit which the delay is mentioned in the terms. When you request to close out the funds, its a mater of your bank or credit card provider to issue the refund which can take up to 3 business days. - Customer Service

Response from Pingo.comOct 3, 2018

I’m sorry that you did not experience the level of service and call quality that we try to provide all Pingo customers since 2004. We have made many changes to avoid this type of issue for new customers over the years of service. Pingo provides dedicated US multi-lingual customer service 7 days/week. Rest assured that our network offers superior quality, reliability, and the most competitive rates in the market. We hope that if you ever have a concern or an issue, that you’ll reach out to our dedicated customer service team to address any concerns you may have in the future. - Pingo Service Team -

Response from Pingo.comFeb 1, 2012

Miao Wenqiang, Since you provided your account info, we were able to look up your information. The new customer verification team was not able to confirm your account. When signing up, you need to respond to a verification email and in some cases we will email or call you to verify your information. We have reviewed your account and went ahead and opened it, so that you can start using the service. We are sorry for the in-convenience that this may have caused you. - Customer Service -

Response from Pingo.comFeb 1, 2012

Istanbul Turkey Customer, We are sorry that you are left frustrated and need to express your concerns online. 1. Access Code for Turkey A. We list access codes in the top navigation of the site http://www.pingo.com/en/accessnumbers.do B. Rate check If you did a rates search before signing up, you would have seen that we only list the web dial rate option. 2. Call Quality The service offers a call quality guarantee. However your account may have not bin verified to start using the service. This is not the proper format to resolve this as we don't have your account info to look into the issue. Please call customer service to assist you, as we hope to regain your business. = Customer Service =

Response from Pingo.comJan 17, 2012

Nancy, I'm sorry that you are left frustrated and need to express your concerns online. However this is not the format to resolve this as we don't have your account info to look into the issue. Please contact the account verification manager directly to assist in resolving this 781-505-7477. Here is a link to a video to help explain how to best use the service to ensure that your not being charged for Int. calls from your cell phone carrier. Hhttp://youtu.be/EUBbuxw8hKA 1. Be sure you heard the Pingo jingle at the start of the call 2. Use Pingo Speed Dial to pre-program up to 25 of your friends and family phone numbers. 3. Call your cell phone provider to block International phone service. These are 3 simple ways to ensure your taking advantage Pingo EZ Dial on your smart phone. Please call us to address your concern, in the mean time i hope this was helpful on how to use the service to ensure that you hear the Pingo jingle before making an Int call. - Customer Service

Response from Pingo.comDec 28, 2011

@DancerGirl I'm sorry for your experience. We offer a no contract service that you can cancel at any time to get a full refund on your remaining balance minus any free bonus minutes given. Since we are not able to look up your account from this post, please contact are verification manager at 781-505-7477 to help quickly resolve this, if you still have not received confirmation. We are sorry to loose you as a customer as we try to continue to maintain a 95% customer retention rate. - Pingo Customer Service 12/28/2012 Follow up to @dancergirl comment. I'm sorry but the verification manager's direct phone number given is away on holiday vacation this week. Customer service is available to set up a closed account ticket or if you have not yet. Send an email with your account number to pingoverification ////at/// pingo dot com. Please allow 3 to 5 business days for your bank to credit back your account. - Pingo Customer Service