PINGReviews of ping.com

Ping USA customer service = Great. Ping Canada customer service = absolutely awful. I have my almost brand new g425 driver head break on me and my experience dealing with CS representatives from Ping Canada were borderline terrible. They offered me no help, acted like I was wasting their time, and left me out to dry. I expected at least a similar CS experience to the ones you get from other top golf brands like TM, but nope. Just understand if you buy a Ping product, you’re on your own if it breaks. Almost as if their warranty is fake.

Having splashed out on a new set of Ladies Ping G2 irons ( first time using Ping), I was absolutely horrified when the head of my Pitching Wedge came flying off during a competition about 2 months after purchase. I had purchased the irons through my Club Pro shop so returned the club to them at the end of my round and the club was then returned to Ping for repair. Subsequent liaison with the Ping Customer Service Team has left me even more frustrated. Still waiting on a reply from a written complaint and on checking to see what stage my repair was at was told by Simon, Complaints Supervisor that as per their Customer Policy he could not speak to me and provide an update until he got approval from their customer ( ie the Pro Shop ) to do so!. Simon did get back to me after getting the required approval and told me the club was ready to leave their factory after repair. Needless to say this is the first and last time I will be purchasing anything "Ping".

Bought g425 driver ten months and weight snapped off ,i brought club back to shop and at the moment i have been waiting 5 weeks for a replacement head. The shop owner was terrific. All it needs is a screw and weight. All they have to do is tell shop give him a new driver head and we will credit you for it. Good Lord!!!!!!!

It's the poorest service I've ever received and I bought my last Ping set. It's crazy that you can not exchange a golf club within the warranty period, despite the fact that i have only played with it and not used it for anythink else. Bad company, do not buy such a crap.

I have been playing golf for a very long time since the age of 5 and I have to say this company is the worst in the history of Golf can't even get orders correctly dispatched to customers. I recently got custom fitted a year and half ago by American Golf in the UK. For PING G410 Irons and PING g410 drivers/ fairway woods. PING Europe took 4 months to deliver the clubs to me and when they arrived instead of left handed they sent me right handed. Then they got the hyrbid shaft wrong instead of Stiff they sent me Regular. Recent my PING 410 shaft snapped so you repaired and sent it back but I had lost interest in it so I told American Golf to trade it in for a PING G425 i waited 6 weeks for the driver and Recieved it today when I went to american golf to collect it suprise suprise they sent it in right-hand again? Awful company that you can't even build and send a club properly. 5 years olds dont make this mistake could do a better job how hard is it to read a custom club build order and put it togther properly and send it out. Do you not have an QA checks or standards? your sending out orders before checking it awesome standards of qaulity control I see. Have now had to send the club back again. Can you just hurry up and pull your fingers out and send it me so I can swap it from a Prop brand liek TaylorMade or Titieslest what absolute joke no wonder hardly anyone uses your items on the PGA tour. Absolute joke.... not even an appolgoy or compensation. Even worse thing no one answer your UK telephone number or responds to emails. I will be blogging about your awful brand all over the web and will be sending a letter your board of directors

I got individually fitted for 6 top of the range Ping i500 golf irons in September 2018. The total cost was £900 - £150 per iron. After just 4 weeks, multiple rust spots appeared on the faces of the clubs - something that should not happen until clubs have been used for many years. I sent the clubs back to Ping. I received no explanation or apology despite contacting them several times, and e mailiing the head office in the USA. I have no idea if the problem will reappear... What a shocking way to treat a customer!