Jacqui M.
SCAM!! Dreadful company
Dreadful company, DO NOT BUY. I ordered a travel pillow which was supposed to stop your head falling forwards. I paid a lot more than I usually would as I googled for best travel pillow and this came up. When it arrived, it’s so big around the neck and has a toggle fastening at the front which in no way prevents your head from falling forwards. Even if you spin it round it’s useless. Quite nice quality is the only positive. I emailed them to ask about returning and turns out - you guessed it - they are in China and I would have to pay to return it. I did not know they were in China as it was delivered quite quickly from a UK warehouse. Had I known they were in China I would not have ordered since I have had a previous bad experience ordering from China, paying to return an item and still not getting a refund. I have emailed twice about this and keep getting stock answer that I agreed to this when I purchased (not sure where that was written, I certainly didn’t see it) and if there’s anything else they can help with please reach out!! Total SCAM, do not order.