PillowhomeReviews of pillowhome.com

Product and service a complete scam! I ordered a neck pillow from this company having seen their advert on Facebook, the price was allegedly reduced to £57 from £110. The pillow arrived in reasonable time. I tried sleeping on it that night but no matter how I positioned the pillow it was extremely uncomfortable. I finally gave up the struggle around 4.00am and swapped it for my original. A 90 day fully refundable trial period was offered so I contacted the company for a refund. Pillowhome eventually replied informing me that I had to return it to China at my own expense. They supplied an address that proved to be incomplete and I had to search for themissing code.. The return postage was a further £21. I returned it some 2 months ago but have never received a refund. Lesson learned, always look at the Trustpilot reviews before purchasing.

Do not buy from this company, like others I thought this was a UK company and purchased the neck pilllow with 90 day return policy. After trying I found it very hard and uncomfortable so requested a refund only to have to return it to China. The pillow cost £57 and it would be £13 to £15 to return it (estimate) so it’s hardly worth the bother…perhaps this is their policy!! Wish I had checked on here first before buying from them.

This is not a real company. For the love of God, if you are smart enough to read the reviews before buying, do not go ahead with ordering anything from them.

I bought a pillow from this company because of their 90-day money-back guarantee if I wasn't satisfied with the product. To start with, delivery was slow. After trying it for 10 days, I requested a return because the pillow was making my sleep problems worse. I sent several emails requesting a refund but never received a response.

I am also having trouble with non-delivery. I wish I had checked here before ordering. I have wasted £60! More fool me

Scammers -Avoid this company! I thought it was a UK company and waited 3 weeks for my pillow to come which I returned straight away. It cost me £23 to return it back to China and I received an email from the company saying they will issue a refund. That was a month ago and despite me sending further emails they have not refunded my money or replied to my emails.

This company operates only out of China despite looking completely western online… this means that to return their item a bulky pillow, if it is no good is difficult. Their process is lengthy and will cost half the price of the product. Their 90 day money back guarantee is worthless so don’t take the risk of purchasing unless you are happy to be stuck with it!

I wanted to return a Cloud-Lift Cooling Mattress Topper, $119.00; the delivery package was never opened. Because I had returned the bed for a larger size. When I took it to my local UPS in Garfield Heights, Ohio, the address could not be found, even with USPS. Just didn't understand whether the company values its customers who would have emailed a paid return label or QR code. Considering it's going out of the country. When the company shows in the United States. Sorry to say that I will not definitely recommend!