Kayla B.
Like the latex pillow
Ordered the gel infused pillow initially and it was too soft for my liking, exchanged it for the latex pillow. Still adjusting to it, have only slept on it a few nights but so far liking it.
Response from PILLO1Sep 23, 2022
Hi Kayla, Sorry to hear that you didn't get the same support as original. More than likely, you ordered the gel infused memory foam which for some is great, but it is definitely softer. Please call our customer service at 805-371-8883 and we'll see if we can exchange the pillow you have for a Talalay Latex which you will find has a lot more support and still has the breathable comfort...probably what you were used to in the previous PILLO1. Then, after sleeping on the new Latex, perhaps you can revise your Star rating. We truly want to please everyone and improve your sleep so please contact us so we can get you the same pillow you have had for many years. We still use the same Talalay Latex we have used for over 12 years. Thanks! Dr. R. Hall, CEO and Inventor of PILLO1.