rnbharry
Troublesome Payment Process
Thank you Mr. Stone. I appreciate you deleting my payment method. I do intend to make complaints - regarding my recent experience - through any available channels regarding your - Pie Insurance - payment process. I am not certain if it is legal to permanently capture payment information for the purposes of "auto pay" or "recurring payments" without first notifying the consumer and obtaining consent to do so. I am however fairly certain that I am not the only consumer who will find this current payment process problematic. Generally speaking, any sort of payment method permanently stored and used for recurring payments (auto pay) generally requires notification to the consumer and some sort of enrollment process (acceptance of these specific terms by the customer before entering payment information). The consumer should know - prior to making a transaction - if and when their bank card information is being permanently captured and stored, especially for the purpose of auto pay. The terms of service available on the payment page do not state anything regarding enrollment in auto pay, setting up a recurring payment method, and do not give any indication that payment information entered will be permanently and indelibly stored. All the payment page states is: Payment Acknowledgements Pie Insurance will be authorized to withdraw amounts due. This statement does not indicate that Pie Insurance intends to enroll the consumer in auto pay or setup a recurring payment method. I also question your company's practice of denying the consumer any rights to manage payment methods captured during the Pie Insurance payment process. I will say that this whole payment process seems fraudulent in that my card information was captured and permanently stored without my prior consent. I would restate that this is particularly problematic because I specifically asked a representative of your company prior to entering my payment information and was assured that I was not enrolling in any sort of auto pay or recurring payment. To make matters worse, I was then told that I had NO ability to manage or remove my payment method. Thank you again for your assistance.
Response from Pie InsuranceMar 12, 2020
Thanks for your feedback - we're very sorry we didn't meet your expectations.



