Pie InsuranceReviews of pieinsurance.com

First off - The Five Star rating is for "LYDIA SCHELLER" (not for Pie). I have been writing with Pie for a few years and it seems that the customer service has slowly declined (in my experience) over time. My clients policy cancelled due to non payment (completely fair) He completed his audit and I re-wrote his workers compensation policy with another company per my insureds request. A couple months later he gets a random $567 direct draft from his account that says "Pie Insurance" I call the company and explain the situation. They say that the policy was reinstated and that is why they drafted his account. There was no record of neither Me (Agent) nor the insured requesting any form of reinstatement. We had re written the coverage through another company so there was no reason we would want this. It took me 4 weeks, 5 emails, and about 4 hours + on the phone with Pie to get him his money back which was incorrectly drafted. I talked to several customer service reps, sent letters of cancellation, and proof that the coverage had been replaced to no avail. Each representative told me after waiting forever that the money would be sent back but it never did. One day I called and Lydia Scheller answered my call. She took the time to listen to the situation and felt bad for all I had been through. She took it upon herself to make sure this matter was taken care of once and for all. People like Lydia give me faith that there are people in the world that want to help others. She could have just as easily treated me like everyone else at Pie and just brushed me off or told me it would be "taken care of". She deserves a much better position in the company than her current status as a billing rep. She will prove to be an extremely valuable resource to any company that she is at. Finding people that genuinely care is tough these days. When you find them you need to keep them in your corner. Thank Lydia! You are the best!

STAY AWAY FROM THIS COMPANY. IT IS A SCAM !!!

Kelly Rodriguez was AMAZING to work with. Kelly went above and beyond in helping. She was fast, efficient and pleasant.

Very helpful and saved us a lot of money!!

Pie Insurance has always made things easy for me and they are very nice to deal with, too.

I have been trying to contact the Audit Department, nobody returned my call for almost 2 weeks, and I just received an email saying there's nothing they can do to help me. They just have ignored my multiple requests to talk to somebody.

Audit results are inaccurate and they are trying to charge me for an amount that exceeds my actual payroll. They keep trying to charge my card even though I have tried repeatedly to respond or contact ANYONE. They cannot be reached by phone nor email. I’m beginning to think the worst of this company.

I provided all information in a timely manner at the time of my business closing. 9 months after the business and all accounts were closed, Pie sent me an invoice for the audit submitted 9 months prior. Stay away from this company since they apparently can't do things in a timely manner and then are no help to try to resolve this.