PicturesOnGold.comReviews of picturesongold.com

I ordered a sterling silver cross pendent and a 1.5mm box chain to go with it. I loved it but after four months of wearing it, one of the box links of the chain broke. When I contacted them about it for a warranty replacement they said that they only cover that for the first month. Their website says "After one year from the date of delivery, repairs for damaged items will be evaluated for cost on a case-by-case basis, with applicable shipping charges." which implies that they cover it up to one year. I am very disappointed as I have only had the necklace for four months. They also want to to charge me almost half the cost of the chain for the repair.

Absolutely awful company. The quality of the necklace I ordered was terrible - it was extremely cheap material - looked like it came out of a gum ball machine -and they refused to take it back. I returned it for a credit and did not receive the credit despite numerous requests and inquiries. DO NOT ORDER FROM THEM

I am writing to be given a FULL refund. This entire process of receiving the correct medal that I have ordered and paid for is absolutely unacceptable. After speaking with "Mary" on Friday and being told that your company is waiting for the custom that received my medal incorrectly to be responsible for shipping the medal to ME is absolutely absurd and is extremely unprofessional business practice. What you are doing is shifting the responsibility of YOUR mistake onto the customers (both myself and this other customer) to correct YOUR mistake. I have received nothing but the good old fashioned "run around" since this first occurred. 1) From the very beginning, I was told on the phone (by Christine) after IMMEDIATELY contacting customer service upon receipt of the wrong item (on Thursday 12/11 ), that the correct item would be shipped immediately, as I needed it by the following Tuesday (12/16). I was told that even though "you don't usually do this, it would be delivered by Sunday". Nothing was delivered and no communication. 2) I simply requested an upgrade to the next size medal for my inconvenience which seemed to stop the whole process of rectifying this situation dead in its tracks. I emailed with no response. Then was finally told days later that they were looking into it. Then was told days after that, that due to the high price of gold, that my request was denied. Fine, whatever. I've seen the quality of 14k gold that you provide and it's not definitely subpar. 3) Eventually, I was told that in order to receive my correct medal, I needed to send the incorrect one back. I pushed back slightly on this and said via email that I would return the medal once I received the correct one. I have no use for a personalized medal that doesn't belong to me. Received a return label via e-mail. Called and spoke to "Dinah" who assured me that once I returned the incorrect medal and the tracking showed that it was enroute to your business that I would in turn receive tracking for my correct medal to be shipped to me. Once I saw movement on the return medal tracking, I immediately emailed with the update. Nothing. Then, once I saw it was delivered to your facility (1/10), I emailed again (1/13). NO RESPONSE. 4) Called on Friday 1/16 and spoke to "Mary" who put me on hold to talk to the support team about my order. Finally, she came back on the line and told me that YOUR COMPANY is waiting for the customer that received my medal to SHIP IT TO ME. WHAT?!?!? Admittedly, I went off on Mary. This is absolutely unacceptable, unprofessional, and irresponsible of Sacred Medals to expect their customer to correct the company's mistake. Why are you giving MY PERSONAL ADDRESS to a stranger (and yes, my address will be on the return shipping label), potentially putting my family in danger?? How do you know this customer even has my medal still - maybe they pawned it or threw it away - regardless, that is NOT my fault or responsibility. Why wasn't I told to send the incorrect medal I received to the correct customer? Instead, I got the runaround. Unacceptable. After all of this nonsense, it's safe to say I do not trust your company to make this right and I no longer want a product that was meant to be sentimental but is now tainted with such a bad experience. I am demanding a FULL refund - no "remelting fee" as I've seen you charge other mistreated customers. I am demanding the full refund of $508.41 that was charged to my credit card. I will be calling back again today to make this request over the phone, as well. Additionally, I will be leaving reviews with the BBB, google, and other review sites, that accurately reflect the treatment I have received. As a "small, family-owned" company, I'm sure you will want to make this right for your "reputations sake" A VERY unhappy, and unsatisfied customer, Marissa Voke

I purchased a personalized necklace in early December as a Christmas gift. The shipping notifications made no sense so I contacted them. I was told they’d fix the problem and that I’d get my order in time for the holiday. After getting no updates I kept contacting them and was assured multiple times it’d arrive in time. That never happened and I had to buy a different gift. After the holiday I was very cordial and simply asked for a refund. THEY REFUSED!! They put all the blame on the courier, who they say lost my order, and only offered me store credit. Excuse me?? I’m out the money I spent on this, the money for the replacement, the time I spent chasing you, which is to say nothing of losing personalized jewelry that included personal information with photos. The idea that I would volunteer for this headache again is nuts. I’ve been going back and forth with them for weeks and they still accept no responsibility and won’t refund me. My only recourse has been to file a dispute with my credit card company. I strongly recommend you avoid them!!

Purchased personalized softball earings for our granddaughter. They arrived on time and we're wrapped for a Christmas gift. Opened Christmas day, but we're not taken out of the box until several days later. Once removed one earring the post was broken off and the other one was bent. We contacted customer service, sent pictures of damaged product. After several days the response was for $15 dollars plus shipping they would repair the earings. This is unacceptable. You pay good money for a product and they want you to pay for repair and shipping. Honestly they should replace the product and ship to me at no charge. I wish I would have looked at their reviews before even placing an order. Lesson learned. Do not purchase from this company and read all reviews, over 90% are defective products and dissatisfied purchases. By the way, when you try the numbers for customer service it goes to voicemail and then states voicemail is full. The only way we finally got through was by pushing extension for purchasing. Waste of time and money. Wish I could not have even rated one star! UPDATE: I Received a call from a supervisor stating that my first response back from customer service was standard. After reading my review she wanted to contact me directly. I was promised a new set of earings. They arrived today and seem to be fine. I appreciate the accurate response and time to getting the damaged product replaced.

Service and product quality could not be worse. Huge scam! Do not order from them. They do not take returns at all even though they advertise that they do. I wasted $250 on a product that is complete junk.

Scam. I ordered an engraved medallion. It arrived not engraved. I asked for refund. They told me they have a no refund policy and have not offered a way to get refund.

Very disappointed for the money paid. The locket is very small, and the chain in the picture when ordered is the smallest chain I have ever seen.......but the picture does not depict that. Way way overpriced from what I received. I wanted something nice to remember my dog that had passed for my wife, and what I got was as substandard as you can get for almost $1,000. It is a total rip off.