PicturesOnGold.comReviews of picturesongold.com

I ordered a keychain with engraving. The engraving on the back had "thanks" misspelled as "thank." I called and was told they would add the "s" and send me a replacement for free. I was OK with this and figured I would keep the misspelled one and give the replacement to my daughter as the original gift I had intended. But when I received the replacement, it was exactly the same. This time they told me to return both and they would issue me a refund, but I was told to use a USPS flat rate envelope ($8.00). So my $50 refund minus the $8 shipping brings it down to a refund of $42. Hardly worth my time. Don't waste your time or money with this chop shop!

I purchased a gold pendant for 199$. Quality is so cheap, unable to return because of customizing engraving. Waste my money. Unable to wear too. The picture on the website is not as reality. Invoice:174932

Purchased $60.00 charm for nephews 12th bday with his name and number for baseball. Within 2 weeks it was completely tarnished and could no longer be worn. Very disappointed for my nephew and me.

I ordered a white gold locket, with my pictures and engraving. The locket quality is very very cheap and much smaller than advertised. The pictures are low quality and glue is smudged all over them. The engraving is so rough it would tear the skin if worn. I would be disappointed if I paid $50 for this let alone the $500 I did thinking I was getting a quality jewelry piece to wear everyday.

Waiting on refund since last November 2020. I have been lied to so may times I have lost track. Times are hard, I am unemployed and could really use my stolen money

This was the worst experience I have ever had purchasing a product. I still have not received the product and they have my money. I ordered a locket and chain that Pictures On Gold guaranteed to be delivered by Christmas. It was not. The tracking number for my order stated, “1. Your item has not shipped. 2. It is being shipped by another carrier, please contact us for details.” So, I called and the lady on the phone said it will arrive at my post office on December 26. They gave me a new tracking number. It was not at my Milford, MI post office on December 26. According to this tracking number, it was in New Jersey where is sat for for 3 more days. Then Detroit, then Milford. After those tracking updates, it said it was delivered on December 30, at 1:32 PM to my mailbox. I watched the mail truck pull away and then I went to my LOCKED cluster mailbox. There is no mail at all. I go back to my house and check my porch to see if it was delivered there before the postal worker went to the mailboxes. I check all around my house and it’s not there. I check my “USPS Informed Delivery Service” email and see that it says zero packages/mail were delivered that day. I contacted Pictures on Gold again and they told me that it was delivered. I said no it wasn’t and the USPS service shows no package/mail being delivered. I forward them this email and show that it says zero mail, and they continue to say it was and then said to keep checking over the next few days. I said well you guaranteed it for Christmas and they said, the stupidest thing ever: “Our guarantee is based on the USPS guarantee,” and I explain that’s not how guarantees work. So I wait and still no package or envelope. By this time I checked with the post office and I put a message on my subdivision Facebook page and still no one has seen this mysterious package/envelope. I checked the Pictures on Gold website and it says my package was not shipped until 1/1/21. I email and ask, “How could it be delivered on December 30 if it wasn’t even shipped until January 1?” Florence from Pictures on Gold” emails and says, “It was an error and it was indeed shipped on December 20. “ However, I go back and look at the tracking history, and it says that a shipping label was not created until December 21 so once again it cannot be shipped on the date they said. At this point they keep insisting that it must be stolen, and I need to fill out a police report. I explained that it could not have been stolen because it says it was delivered to a mailbox which is locked and obviously not tampered with unless it was the postal worker which I highly doubt. I ask them to explain what the packaging looks like (box or envelope) so I can put it in my police report that they insist that I file. Instead of giving me the information, Florence emails me and says they’re waiting on my police report. Once again I say I am waiting to hear what the package looks like so I can provide accurate info in the report that they insist I file (Was it shipped in a box or an envelope?). Two days later she emails me with that info. I fill out the police report and feel very guilty that I am probably wasting a police officers time because the mailbox was not tampered with an anyway so it does not appear to be theft but perhaps they never sent it or it was delivered to the wrong location. I supply Florence from Pictures on Gold with the reference number and say that the police will give me an incident number after they review the report. A police officer calls me the next day with the incident number and says that this company probably gave me a phony tracking number. I tell the officer that I do not know what is going on, and all I know is that I have never seen the actual product that I ordered, have no proof it was created, or that it was delivered. If it it was delivered to the locked mailbox and stolen, the mailbox would be tampered with and I still am waiting. It has been over a month and it was guaranteed to be delivered within five days. The last message from them says I will have to pay the four dollars to have a printed police report because they will not just use incident number even though that is all they need.

Purchased a locket that from this company and it was scratched upon arrival. I called customer care about a refund and they offered to repair the item. I told them that this was unacceptable due to the fact that a brand new item should not need to be repaired. I asked for a replacement or a refund. They told me that for a refund they would need to charge me 15% remelting fee and I'd have to to send the item back at my cost.I did not cause the problem so I was unhappy with that response. I told them that I would accept a replacement or a full refund with them also providing the shipping label. They emailed me a label with no clarification as to what was happening. I emailed them twice for clarification with no response. I wanted to know whether they were refunding or sending replacement. I also asked them to mail me the label as I have no way of printing it. Again I have communicated with them and have been clear about my dissatisfaction and they have been slow to respond and when they did respond most recently they sent me a label with no resolution. I won't be sending anything back to them without having what they are going to do to resolve the matter in writing. They "mailed" me a label and I still have not received it. No one should ever buy from this place. They still have not confirmed a refund. They need to have a tech look at it...umm it's scratched, I didn't do it, any other company would accommodate my request of a refund or replacement to save the customer. Buyers beware! I reported them to my credit card company and they lied saying the item was sent in good condition. Why would I waste my time and go that far if the item was in good condition? Terrible company.

I ordered a pair of earing that spelled my daughter name on 09/30/2020 for her birthday that was coming up on 10/10/2020. The earings was shipped with Insurance on .... Shipped on 10/01/20 Shipping method: FREE Standard Shipping (w/insurance). It said delivered on 10/05/2020. However I never received them . I live in a huge complex of over 500 people with over 500 mailboxes. I called and I chatted when i did not receive the item. I spoke to 3 different people..chesica, live and Anthony in which all gave me the run aroun of i am going to call you back with a resolution . Since then i had to call back 6 times. The case was closed and NO resolution it was re opened by Anthony whom by the way wanted me to file a police report of a $68.35 pair of non gold earing a week later.. he also advised me to dispute it with my credit card company as a chargeback ... so your a business that like to receive chargebacks that causes your company more money to pay put ... I see .. because no one advised me to do so before. Since when do we file police reports no items not received.,.. Spoke with Anthony wednesday 10/21/2020 said he would call me back no call back that day and called thursday 10/22/2020 spoke with Anthony he said he would call back by friday .. AGAIN NO CALL BACK..... called back today held on for 35 minutes and 15 sec until i got a supervisor... Anthony long story short the OWNER BENARD DID NOT GIVE AUTHORIZATION FOR A STORE CREDIT OR REFUND. but to ship out another pair. Well my daughter birthday passed whom is handicapped and i did advise all 3 people that i spoke to and i already replaced what u did not receive .. No where on the website states that there is NO REFUND POLICY on lost or stolen packages.. Then Anthony said if i didn't like the outcome i can refuse the package and do a chargeback..