PicturesOnGold.comLaser photo engraved and personalized jewelry for every occasion!
PicturesOnGold.com (picturesongold.com) has 616 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Jewelry & Watches · Chatham, New Jersey
Excellent
Jewelry & Watches · Northfield, New Jersey
Excellent
Jewelry & Watches · Palisades Park, New Jersey
Excellent
Jewelry & Watches · Fort Lee, New Jersey
Excellent
Showing 28 reviews with 4 stars · Clear filters
Cole S.
After a long frustrating dilemma with the postal service, Dinah helped to resolve my order and get my order delivered. Very thankful
Response from PicturesOnGold.comJan 23, 2024
Thank you so much for your feedback it means so much to us!
Marsha H.
I ordered a custom grad ring in May (busy season) and received it in less than 30 days. Nervous about delivery I called and got a live person who was patient. Great service!
Response from PicturesOnGold.comJun 2, 2023
Thank you for your patience during one of our busiest season. We are so happy you love your order!
Diana
It arrived later than expected
Response from PicturesOnGold.comMay 22, 2023
We are so sorry there may have been a delay on the carriers side. Please be sure to call us at 877-703-1143 to discuss a shipping refund.
Marion S.
Great product selections, a little expensive after being charged for each add-on. Purchased a create your own locket with laser engraved pics, can't wait to see final product! Instructions were easy to follow, however for some reason after selecting the chain type I kept getting kicked out of the system, finally succeeded after the 3rd try.
Response from PicturesOnGold.comMay 8, 2023
Thank you so much for your amazing feedback it means so much to us! We are always here to help when ordering.
Richard E.
Initially had a problem with the site, the problem was fixed, and the order went through smoothly.
Response from PicturesOnGold.comApr 19, 2023
Thank you so much for your amazing feedback it means so much to us!
Kathy
I tried to get on the chat to ask ONE question. I am a returning customer that has previously bought SEVERAL pieces. FLORENCE claimed to have joined the chat. Never actually replied to me. Then after several attempts on my part, she simply typed a message for me to call the phone number and ended the chat. SHE PROVIDED NO HELP WHAT SO EVER!! I have never had such a problematic experience with this company, but FLORENCE leaves a lot to be desired!!
Response from PicturesOnGold.comApr 11, 2023
Kathy- We are so sorry you had an issue with the live chat. We can further look into this for you. Its no excuse but perhaps the chat froze and the attendant couldn't reach you. Please be sure to call our friendly team at 877-703-1143.
Jill S.
Great service
Response from PicturesOnGold.comMar 30, 2023
Thank you for your kind review! Please be sure to call our friendly team to have the attachment sent right out to you.
Jim
It would help if we could format how the message was going to appear on the accompanying card. The present system ignores returns
Response from PicturesOnGold.comMar 21, 2023
Thank you for your order and review. Please call our team to go over a return or card on your order. We would love to help you. 877-703-1143.