PicturesOnGold.comReviews of picturesongold.com

Ongoing issues with this company. I was promised to finally get my returned items.which I had to pay more money to get and shocker these replacement items came with the wrong finger print on one of them. This company is god awful. I have been trying to get a dog tag for someone in hospice since the beginning of May. I anticipate another month of wasting time calling this company to get it right or a refund

Thank goodness I can go through PayPal for my refund. Won’t be ordering from this unprofessional company again…not worth the hassle to get your refund. Quality has gone done and prices have gone up…thumbs down for sure!

Very poorly made. Not worth what they are charging for the anklets. Received for Mother's Day and I'm thoroughly dissatisfied. I would not allow my husband to invest in such a flimsy lack luster item. We shall see how they treat the return. So upon returning the defective bent item the company had the audacity to say there is a 20% restocking fee to return and my husband was out of shipping cost to receive and to return item. He filed a dispute with credit card company and although tracking was provided and paid for through USPS for the returned item, the company told his credit card company they never received the item. The company's integrity is zero. I have never experienced anything like this in my life, especially from a company that boasts they been in business over 25 years.

Horrible customer service. They refused a refund after sending me a broken necklace after sending it back. I allowed them to try and fix the issue. They sent a replacement that was the complete opposite of what I ordered. It’s been two weeks, still no refund or correct order. It takes days to get a response from this company. If I could give 0 stars I would.

Ordered a class ring from their classrings.com website because they claim most orders ship in one week or less. It has been over 2 weeks now and my ring will not make it on time for graduation. Stay clear of these liars. Requested a refund/cancellation. Still waiting for a response. 4/24 Per there recent response on this review, the lies continue. Nobody reached out on April 14. Last call I had with a representative on 4/22, we discussed cancellation. I still have not received confirmation of said cancellation. They also claimed I would be responsible for a 30% remelt fee for returning the ring. I did not return it… I never received it. I should not, and will not be responsible for your mistake. 4/24 call: “Your ring is ready for immediate shipment” I ALREADY TOLD YOU…CANCEL IT. REFUND MY MONEY! Crooks

****WARNING CONSUMERS ALERT**** Abysmal Horrendous Quality I'm done! No reply back since Apr. 12th. My patience has ran it's course.. My purchase issues haven't been properly corrected, and/or handled accordingly as requested. The digital imaging sent was vivid, clear, and sharp. The pendant quality is nowhere near the picture that was sent. Because of the lack of professionalism, and constant mistakes,everything will be noted, and documented. I'll get the two missing stones replaced, and get a larger bail elsewhere. It's mission impossible to get simple good quality, and a upgrade that's fully paid for to be shipped correctly. Moving forward, and finally ending this horrible customer experience. I would prefer my $20 back as a refund that I spent for a larger bail. Please make this adjustment ASAP! The order purchase was over an $110, not including the extra money spent. This is absolutely the worst experience I've ever had with one order, one product. This was beyond poor customer service, with no sense of urgency. This order was originally purchased on the March 14th. As of now today's date is April 17th, my order still not completely fulfilled, corrected, and the quality not up to par. My frustration level was so extremely high, I just wanted to send everything back for a full total refund. After the going back and forth, being dissatisfied with my purchase, it was too much, and ridiculous. Then the only offer suggested was, a refund with a 20% restocking fee. So, at this point I have completely lost in value all the way around.. I WOULD NOT RECOMMEND PURCHASING ANY PENDANT THAT REQUIRES SENDING A IMAGE. THE QUALITY EXPECTED, YOU WILL BE DISAPPOINTED.. -Nothing about this purchase and service was 5 Stars. Everything that was asked for me to do, I reminded patient and cooperative. Even as far as emailing photos, measurements, and anything else to improve poor quality merchandise that has been shipped to me. I Never received a pendant with a larger bail (Paid extra money for), LIES if you say one was shipped to me.. ALSO, I CAN PROVIDE PROOF...FYI -your reply doesn't mean anything, if you can't produce a solution.. Please strive harder to fulfill customers satisfaction.

I purchased 3 pairs of initial earrings in 2022. 2 pairs were absolutely beautiful but one was not. For the TD pair, they were too connected so you couldn't see the initials clearly. I missed the 30 day return window, because I misplaced my receipt. After finding my receipt I called their customer service department, explained what happened and sent them a picture of the earrings. They agreed tp replace the earrings with no additional actions required of me. I waited for a couple of months before contacting them again (February 2023) because I didn't receive the replacement pair. The customer service representative saw notes from my previous call, apologized and shared they'd send a replacement pair of TD initials. Again, no actions asked of me. I discarded the earrings after this interaction. I waited another 2 months (April 2023) and called again because I still hadn't received the replacement pair. It was during this call I learned they'd sent me an email after my February call requesting that I return the pair of earrings. This was never discussed nor asked during either of my conversations. The customer service rep said she understood the issue and would check with another department. Absolutely awful customer service experience. I could've and would've easily returned them had that been asked of me. Hopefully they'll improve their service.

I ordered two necklace charms that were completely misrepresented on the size. The description listed both a measurement and a description comparison about the size of a quarter. Both charms arrived and although they were correct they were almost double that size. I would not have ordered them with size being so large - definitely not suitable for young girls (who they were intended for). I was told I could return them but there would be a minimum remelt fee estimated at 20% and with their size estimate was not accurate so how could I trust the remelt estimate!!! In addition I’d have to pay the charges to return them. Furthermore, they never addressed my question about inaccurate description. They only requested a picture and I sent that with the charm next to the quarter as well as the description on their website. I rarely write reviews, but felt it necessary to warn others.