Karla F.
Beautiful Products, Service Leaves Much To Be Desired
I am very happy with the quality of the products but sorely disappointed in the customer service. I ordered 21 sterling charms with jump rings and two 14k charms with bails. My order arrived with all jump rings. When I called to get a return authorization the service rep denied it and said "You ordered it that way" when the receipt showed I very clearly did not. I had to call in again, my return was approved and they sent a prepaid label and then correct gold bails after they received my return. Other than the unpleasant experience with customer service I am very pleased with a beautiful product that I enjoy wearing.
Response from PicturesOnGold.comApr 1, 2025
Hi Karla, we apologize for the experience you had with our customer service as it’s not the experience we want for our customers. We're glad you're happy with the products and want to assure you this will not happen again. You can always give us a call at (877) 703-1143 if you need further assistance, and we’ll be happy to help.