PicturesOnGold.comReviews of picturesongold.com

I recently ordered some lockets from this company one 14k gold and 1sterling silver. I received them on Sunday and could not open the gold one without small tweezers and an eyeglass screwdriver, needless to say I knew something was amiss. I called the company the first day asking if someone could give proper instructions as to how to open the flimsy item without damaging it. No response; Monday morning I called back after scouring their website, asking them why was my items sent in three cheap boxes and not the ones shown on their website. I also asked for my certificate of authenticity and a return shipping label to send the gold locket back for the necessary adjustments as this should not be this difficult to open. The laser print cost $25 per pic and this is a 4 pic 14k gold locket. The photos look like crap, almost impossible to open and close, flimsy and cheap craftsmanship, no certificate of authenticity and no return label sent to my email???? What kind of cockamamie BS is this??? Have I been jilted out of $1300, someone needs to call me and get this resolved

STAY AWAY FROM THIS COMPANY YOU'VE BEEN WARNED! Bought a locket for my daughter, she loved it! Wore it for one day, the picture dislodged from one side and when she got home went to see if we could reglue it and the other side popped out. Called the company after a huge hassle, sent another. She wore it FOR ONE DAY again and the locket fell off the chain. She went to go take her necklace off that night and there was no locket, it had detached for the little claw that holds it to the necklace. She is devastated. So 2 lockets, both broke and the one we can't still find. They won't do anything because I don't have a picture (it's missing). So we are out over $100. DON'T WASTE YOUR MONEY PLEASE UPDATE- ONLY AFTER MY 1 STAR REVIEW DID I GET SOME MOVEMENT ON MY DISSAPPOINTMENT. THE COMPANY DID RESEND YET ANOTHER LOCKET. MY DAUGHTER JUST RECEIVED IT AND HAS NOT WORN IT YET. IF SHE GETS LONGER THAN 6 MONTHS (WHICH I HOPE LONGER) I WILL CHANGE MY REVIEW STARS TO A 3 OR 4

PicturesOnGold.com (POG) has so much potential to be a truly spectacular jeweler because they allow their customers to highly customize their orders, creating incredibly sentimental pieces, as I did. Unfortunately, however, the durability of their lockets is abysmal (and lockets are meant, by design, to be opened and closed), as was POG's warranty service. If you don’t want to read the evidence below, the take home message of this review is that you’ll probably regret it if you purchase a locket from POG. I can’t speak to their other pieces, but if you ever need warranty service, you’ll probably regret that too. I did. Timeline and brief, factual, details (unfortunately, I can't attach photos to this review) taken directly from emails: 12/13/23 – I ordered a customized “Daddy’s Little Girl” laser-engraved ¾-inch sterling silver heart locket with an additional laser engraving on the back, two color engravings on the inside, and a garnet on the bail, for my daughter. 12/22/23 – I ordered a blank 1-inch sterling silver heart locket customized with two color engravings on the inside for my mother. 1/27/24 – I ordered a fully customized 1.25-inch sterling silver heart locket which is laser-engraved on the front and back, two color engravings on the inside, and a garnet on the bail, for my daughter. 2/17/24 – The clasp on the 1.25-inch heart locket broke, 1-year guarantee service was requested, and shipping to/from was paid by POG. It was frustrating, however, that I provided both photographs and the original order confirmation email in my warranty request, which included all information they needed (i.e. Order #), yet they asked for them in their response. 2/26/24: The replacement 1.25-inch heart locket arrived, but it wasn’t what I ordered because it didn’t have a garnet on the bail. I emailed them, included a photograph of the old and new lockets next to each other showing that the replacement didn’t have the garnet, and in their response they requested a photograph – again. 3/14/24 – After pinging POG several times, they finally sent me a prepaid shipping label. 3/20/24 – They finally shipped the 3rd 1.25-inch replacement back to me. 5/13/24 – The color engraving on the right side fell out of the 1.25-inch heart locket and 1-year guarantee service was requested by email (with a photo attached). POG’s response requested a photograph (again). 5/17/24: I pinged POG for a response. 5/20/24: Response received requesting clarification of information provided in my original email. POG also stated that I had to pay for shipping because it had been more than 30 days since purchase (that wasn't on their website then, and still isn't even now). I objected. 5/23/24: They insisted, so I begrudgingly paid for shipping. 6/11/24: 1.25-inch heart locket was finally shipped back to me. 2/15/25: The clasp on the 1.25” heart locket broke again, 1-year guarantee service was requested but denied due to the warranty having expired. I had the 1.25-inch locket repaired locally – and repaired well – with a lifetime guarantee, no shipping charges, and no frustration. You really don’t want to do business with PicturesOnGold. Trust me.

This is my first and last time ordering from this company. I purchased a St .James medal for my grandson who will be receiving his confirmation with it engraved. So the order was filled and shipped quickly so this was good but when medal arrived to my disappointment I have never seen a medal as cheap and thin as this . They said it’s the size of a dime in describing it .I would say it probably cost a dime! I paid 65 dollars for this ! It is way over priced . I have bought medals from many other vendors and never have I received one this thin and cheap . Go elsewhere!

The only good thing about this company is the fast shipping. I've order from them several times and the amount of money I spent and to get a liw quality product is crazy, i bought a locket for mother with her deceased father on it and it broke apart twice. I also bought a bracelet that fell apart twice. I again stupid on my part order a necklace for my daughter that was small and discolored. Never again.

I placed an order on December 18th thinking I would have it on time for Christmas. they emailed me the same day notified me it was shipped. I know it would've been close to get it on time but once I received the email that it has been shipped the same day I was hopeful there was a chance to get on time. I've been tracking the package and through USPS tracking and It wasn't even received yet. Looks like it was received until today and now it's not coming until the 28th and I ordered the gifts for my relatives who are in town It was supposed to be a special gift and it doesn't look they will still be here when it's delivered.o I'll change my review once I get my products and see The quality of jewelry . Iwish I would have checked the reviews before purchasing I normally do. I emailed customer service today to find out why it says it was shipped but USPS hadn't received the item yet and it looks like they just dropped it off today very misleading. Never had a response to why it wasn't dropped off to post office when I was emailed it shipped the same day I ordered .

I ordered the 4 piece puzzle pendant with names and birthstones. I am sorry to say I was very disappointed. For the cost it looks very cheap and the stones are so small you can't tell what month they are from. Only thing that was good is the spelling of the names are correct. I am not even sure I will be giving it as a gift as just not what I envisioned.

I purchased this as a keepsake gift for my grand daughter. It was not cheap. The two engraved photos on metal were very nice. Sadly, the construction of this product appears to be low quality. The item arrived broken. One of the photos had fallen out of the locket. I contacted customer service and they offered to repair it. The problem I had was they wouldn't tell me how. The photo appears to have been hot glued into the locket and that meant it would fall and fall out again in the future. The engravings are very small and could easily get lost and at $50 each, that is not acceptable. They offered $25 credit. That wasn't enough. I contested the charges with my credit card, however I was unable to get the final repair done from my jeweler in time to prove the repair cost. It cost me over $50 to get it properly mounted so that it won't fall out - and of course that voids their 'warranty'. I would not recommend purchasing from this company. NOTE: They did NOT offer a full refund as it was custom made. They did NOT offer to remake it. They offered $25 refund and to fix it. However since they wouldn't describe their fix, I declined it as lifetime means nothing 50 years from now when they are out of business. EDIT2: They reached out to me in Jun 2024 and said I was assisted and the refund issued. I asked when that happened. The date they gave me for the sale was almost a year after I made the purchase and they claimed they refunded the purchase to my PayPal account (which I didn't use to make the purchase). When I showed them my PP statement for the period they claimed they made the refund I never heard from them again. They can't even keep track of who made purchases and where they made them.