PicturesOnGold.comReviews of picturesongold.com

Don't order from them. They sent me the wrong ring.. twice. And when I got the second one it was fake not silver and still wasn't right and they won't give me my money back.

Be veeery aware, I wouldn’t recommend buying with them, at first, when I purchased my item with them I could notice the heart lock charm design it wasn’t the same as shown in the picture. After all the stress trying to contact them they promised to solve the issue and make it right. So I said “OK”. When I got the replacement, I made sure to check every detail to double check it came right. Stupidity of me! The lock protection inside was broken,so then was me again trying to reach them to get my refund. I had returned all the merchandise and its been a month, and I still didn’t got my refund. They promised me 7-10 bussiness day! Its been a month business day that’s ridiculous and awful!!! No respect and care at ALL with their CUSTOMERS. BE AWARE for your own good!

I purchased a Watch Strap Photo Charm for my daughter for Mother's Day. She loved it until it broke after two hours, which we didn't realize happened. My son-in-law was putting the baby in her car seat and he noticed she had the heart charm in her hand. She could have easily choked on it while in the backseat all by herself. DO NOT PURCHASE FROM THIS COMPANY. ITEMS ARE NOT WORTH THE PRICE!!

I would give zero if I could. Every keychain broke. Necklace chain broke. All junk.

*PLEASE READ BEFORE PURCHASING* I do NOT recommend this company on any level. I ordered sterling silver monogram earrings for my niece last Christmas. They were received without earring backs, one earring looked to be rose gold, and the workmanship was horrible. They were NOT sterling silver as advertised. The earrings were promptly returned. I was told I would receive a full credit. The company has not been easy to work with (although they have a 100% Satisfaction guarantee). I am still waiting to receive the 20% re-melting fee back. I seriously doubt they were featured on Today or any other magazine or program. Please learn from my MISTAKE. Update...I stand by my review. However, they did finally refund me the full amount of my purchase.

FOLLOW UP! I bought this locket in April and the photos have fallen out and to top everything else off on poor quality the locket does not close and hasn't for about 2 months. As one reviewer wrote, she sent hers back and never received her return of money or locket. Please be aware this place is a bunch of schisters. I have had nothing but poor quality and poor service with this company. Look folks it's easy, read all the reviews, this place is lousy. Bad quality, bad production poor management. Go somewhere else. You will be glad you listened to the reviews and there are so many other good places to go besides this horrible place. Let me start off by saying, I should have read the reviews that we're on Google and not on PicturesOnGold website. I order a 150.00 locket with both grand daughters in locket. First the Lazer picture is not clear but then it only takes them 30 mins to Lazer and out to shipping, haste does make waste... Then they photo erased the bow on the top of my granddaughters head and then acted like it was no big deal. Then they had the girls on the wrong side of the heart after explicit detailed instructions. Then, the work is guaranteed but....they charge a 25% restocking fee? However, on their website it says they will not except lockets with photos or lockets with inscribed writings to be returned but yet, they tell you to return locket if you want a refund, that's an oxymoron and not at all user friendly. After reading all of the true reviews from BBB, I don't see how this family business stays in business. For items that are suppose to be so precious to the person purchasing from this business this business seems to be mostly concerned with, collect the money, quick laser and out to shipping. I wonder if they even check their work prior to shipping them out because I am quite sure that if it were for one of their family members or friends more precious care and concerns would be taken in. And instead of receiving so many negative reviews they may begin to see better reviews but since they've been in the business this long and so so many negative reviews, I suppose they'll just keep going down the same path that keeps leading to terrible reviews. Unhappy, unsatisfied and unable, according to the reviews, afraid to return locket and not receive my money back. So feeling Stuck, Suckered and Sore with a poor workmanship of a locket!

Hello I like to start by saying that pictures on gold is by far the worse customer service..on November 2023 I order a charm for my son birthday then on December I received an envelope that I open to find out it was totally empty...I called pictures on gold and they " open investigation" a couple days later they send me email saying that they weren't responsible for the missing gold charm wich it was 400$ and that was still responsible for the full payment and that if I have any further questions to contact my bank!! And is so frustrating that I have to pay for something that I never receive...of course the bank wasn't able to return my money either...NEVER EVER BUY ANYTHING FROM PICTURES ON Gold AGAIN!!!

I ordered a supposedly 14k gold chain with heart charm and after 2 months both items turned black. I tried cleaning it and nothing. I called and they will not refund and told me that's to be expected. If I want to pay for shipping cost they will try to clean it. Thos company is a scam from what is advertised. Don't buy from them