PicturesOnGold.comReviews of picturesongold.com

Do not buy from this company !!! I bought my granddaughter a locket with a picture of her great grandmother in it, she has worn it 3 times and the clasp that keeps the locket closed broke. It’s only 3 months old. I reached out to the company to have a repair done and they told me it would be 20 dollars and shipping costs. The website says it has a lifetime warranty. The locket was 180 dollars with pictures and engraving. Very disappointed with the quality and customer service. Never again, I’ll get it repaired at a local jewelry store.

My husband bought me a locket for Mother's Day from Pictures on Gold. I have been wanting a locket for years and had two high quality photos picked out. I cropped the photos, uploaded them to Google Drive and shared it with my husband. I just received the locket and the photos look terrible. There is lines throughout the photos and it looks like the printer or whatever they use, ran out of ink. The colors are very faded. I'm confused as I sent in vibrant, high quality DSLR photos. I feel very sad about it and don't know what to do. I feel like I would have been better off buying my own heart locket, in the next size up (1 inch) and printing out the photos to cut and manually place in the locket. The locket and chain itself are lovely but the inside is what matters and I am upset with how it turned out. I regret asking my husband to buy this, as I know he spent a lot of money on it, just for me to be unhappy with the quality. I am not sure how this can be remedied if this is how they send out products, unless this was a mistake. I have taken pictures upon opening the gift today, and the inside looks faded, scratched and has horizontal lines across both pictures.

Do. NOT use this company pick another company late item Expensive poor quality

Do not buy from this company. I bought photo charms in 2023 and they are completely faded. They will replace them but you have to pay to ship them back, pay to reprint the picture and pay for shipping. Their quality does not last, DO NOT BUY.

Ordered a locket for my girlfriend with picture of her mother inside as she recently passed. Received locket with chip and cracked photo. I sent it back for a refund and then was offered a 15%discount and another locket was to be sent. Well as of today 2/27/25 Have Not received anything. Stay away this is the worst experience I have ever had .will file complaint to try and get my $184. Back as of now having nothing except a headache. DO NOT USE THIS SITE YOU WILL BE SORRY

Purchased a necklace and pendant for my son for Christmas. Necklace broke within days. They sent us a new one which also broke within days. They will not refund but only offer store credit. Why would I want to buy more of their low quality product? STAY AWAY!

I bought a 14kt gold medical id octagon charm and the back part of my medical id charm tarnished and turned brown, I tried jewelry cleaner and alcohol but it did not work. I'm not buying no more 14kt yellow solid gold from this place no more. Christina who works during the chat is rude and disrespectful,She disconnects you very rudely and unprofessional.

I couldn’t easily find many reviews so I took a chance and ordered the Sterling Silver 2-Picture Heart Locket in August 2024. When it came, the engraved heart shape on the left side had a gap all around and the edges looked rough, the laser engraved photo was very dark and looked nothing like the website, the back of the locket had a rough top edge, the wrong butterfly was engraved on the front and it wasn’t centered properly and a different locket style was used. It was a shockingly unprofessional, unpolished and cheap looking locket. I couldn’t believe it considering it was $185. I emailed customer service and they responded that same day saying they would send a replacement. The new locket came 6 days later. All of the issues were fixed but the laser engraved photo was still very dark. I recommended that they include real life pictures of laser engraved photos on their site so people know what they’re actually getting. 5 days later, I gave the locket as a gift. The recipient opened the locket and the metal heart with the laser engraved photo fell out. It was held in there with just a dot of glue. I contacted customer service again and this time requested a full refund. I asked for a shipping label and they said the company does not send out labels for refunds. I told them that I shouldn’t have to pay anything to return a defective item and they sent me a shipping label. It was at this point I started looking at reviews online. On Facebook, 30% would recommend this company and I saw comments on Reddit that were primarily bad experiences just like my own. One person said they didn’t receive a full refund because they took out random fees such as a “re-melting fee” without warning. To try to cover myself, I asked them to confirm I would be receiving the full refund before I mailed back the item. They just reminded me that they only accept returns within 30 days and said, “We will have this checked with the returns team”. It seemed very clear I had better send back the locket or I would have no chance of receiving a refund at all. I mailed it back but let them know my concern of no longer having the item in my possession and also not receiving my refund. After receiving my locket (and chain) they emailed me to say that that they were missing the initial locket. Never, in any email communication, did they request the initial locket. They sent the replacement locket and never asked for the initial one back so when the second one seemed good, I threw the original one out. Now that I wanted a full refund they suddenly wanted that original locket back. I emailed a few times with no response (interesting how the responses customer service weren’t coming anymore) and called at least twice. By the way, when I called, I learned that they are also known as Pictures on Gold (up until that point I thought they were called Alivia + Danny). Their websites are almost completely identical. That seems off to me. Ultimately, I was told I would not receive ANY refund since I couldn’t send back the initial locket. So, in summary, they kept my $200 (cost of locket plus chain) as well as my returned locket and chain. I was lucky that my credit card company was understanding and they gave me a refund. I am disgusted by the dishonest way in which Alivia + Danny does business. If something is wrong with the item, they will find ways to avoid giving you a full refund or any refund at all. It’s truly shameful. After this experience, I found a great company called Lovelox. All I can say is, WOW. There is a huge quality difference. The locket feels heavy and not cheap, the engraving perfect, the locket polished and professional looking and the cost is even slightly cheaper. They don’t have a laser engraving option but I’m ok with that.