PicturesOnGold.comReviews of picturesongold.com

Ordered a class ring for my son in August of 2025 and still haven’t received it. I’ve spoken twice with a representative and sent an email, and still no ring or anything!

I ordered a picture locket 3 times first one was all smudged on front and clasp on chain broke the second one broke soon as my wife took out box to put on and the third one was missing chain I never got a refund or discount worst company ever

If i could give this place zero stars i would have! My husband bought me a heart locket with a picture of our 1st year anniversary for our 2nd anniversary. 1st time the chain broke and heart was smudged and cloudy, the sent me another that one the resolution on the picture was horrible and the clasp for the chain broke as soon as I tried to puy it on. They then sent a 3rd time, we received the locket with no chain. Smh my husband is so.upset , this experience was the worst. The chains are thin and flimsy-- do not purchase anything from here especially not for a special occasion!!! Updates: My husband did provide photos and the missing chain is already on the way because the company refused to give him a refund. No discount for future purchases , all they do is resend items but honestly its the quality of the product that seems to be the issue. We only accepted the chain because we could not get a refund. Please read the fine print before you purchase.

I had one of the worst customer service experiences ever with PicturesOnGold / SacredMedals. I purchased a necklace on May 28 as a gift, but it wasn’t a good fit. I reached out within 19 days—well within their 30-day policy—asking to return it for a refund. Instead of honoring that request, I was ignored for weeks, forced into repeated follow-ups, and ultimately pressured into an exchange. Emails went unanswered, and when I did get responses, they were inconsistent and unhelpful. Edward completely disappeared after promising to help. Gia apologized but never followed through. Rose was the only one who tried, but even then I was told they couldn’t generate a return label, and I had to pay shipping plus a fee. After all of that wasted time, they finally sent the replacement in a flimsy envelope—the decorative gift box was crushed and totally unpresentable. This process took nearly two months, countless emails, and phone calls just to get an exchange I never wanted in the first place. Being denied a refund, ignored repeatedly, and then receiving a damaged product is absolutely unacceptable. Stay away from PicturesOnGold / SacredMedals. They don’t stand behind their products, they don’t respect their customers, and their so-called “service” is a nightmare.

I purchased a delicate chain necklace with a St Catherine medal for my daughter's confirmation. The chain on what we received was completely different than the pictured description on the website--the links were huge, 3x the size of what I ordered, and unsuitable for the delicate medal. There were also quality issues with the way the chain was put together, and with the medal itself--the saint's face did not look like a face at all, as pictured on the website, it was actually disturbing to look at--a mess. Multiple emails back and forth with Pictures on Gold resulted in no action, although at first they said they would replace it and address the quality issues. A month and a half later, after no response to my last 2 emails, I was told I could not return the item for a refund. Absolutely terrible quality, and they don't stand by their product or address issues in a timely manner. Will never order from them again.

Do NOT buy anything in sterling silver from this company!! I ordered their sterling silver cross with my husband's thumbprint and special message engraved on the back with a chain for my grandson for Christmas. Less than 7 months and it's tarnished on the front and back, making the extremely light "engraved" message difficult to read. Their site says treated to last for years, but this one didn't make it 7 months before tarnishing. My grandson is devastated!! Now I need to find a company that offers a better quality cross necklace to replace it. Tried calling multiple times & hung up after holding over 30-40 minutes. Can't even speak to Customer service even AFTER they requested I call. Horrible!!!

I ordered a key ring with birthstone, picture on one side and fingerprint on the other. The picture was to be black and white and it was supposed to be a key ring. They sent me a necklace with a colored photo. Beware! I don't think this is a USA company.

Completely unprofessional! Customer service is all overseas and very condescending! I ordered 2 lockets for my recently deceased partners sisters. I ordered expedited shipping so it would arrive to them just before the memorial so they could wear it to the memorial. I typed in their address so that it would ship directly to them. They sent a confirmation email acknowledging the order. If your like me you don’t open the email “anticipating” anything is wrong if it says your order was placed. So the next day I’m filing my emails into folders when I open the email and notice it’s being shipped to ME ! I call customer service and she tells me if you pay by Apple Pay or PayPal they AUTOMATICALLY change your shipping address to your billing address! This wouldn’t be a huge problem other than missing the memorial if I weren’t FULLY DISABLED! I can’t get out to a post office and my partner who helped me just died hence the whole reason for the lockers. So I’m telling the customer service agent that they should warn people that their payment software is messed up and changes your shipping address. She states it says it puts it in your confirmation email (where it’s too late to change it anyway) . I explained to her nobody reads the emails anticipating that you changed the address and besides, what good would it have done because it’s too late to make any changes then. I explained to her that I’m fully disabled so this is a huge problem for me because I can’t get back to the post office to mail them. And the representative in her infinite wisdom tells me “ you should ask somebody to help you”. Really!!!! like I didn’t think about that if that would’ve been an option??? I could understand if this was a cheap trinket or something , even then it’s still not right it shouldn’t change your shipping address, but it wouldn’t be as catastrophic. But this cost me over $300. I expect a little more professionalism than that when you’re dealing with higher ticket items. Now I have $300 in lockets I can’t use. **BEWARE** depending on your payment method depends on where your item ships. It does NOT matter what you want. They won’t tell you this till it’s too late to do anything about it ! **Update** I see your reply is completely useless and as insensitive as as your customer service agent! Did you miss the COMPLETELY DISABLED part? What good is a return label going to do me? The whole point is that your billing software should actually work properly! And your customer service agents should not be condescending! Don’t apologize because it doesn’t do me any good now that I’m out over $300.00! DO BETTER by your customers!