PicturesOnGold.comReviews of picturesongold.com

I lost my husband 😭,I didn't know they the funeral home had his fingerprints until a couple of days before was in a emotional mental state. I wanted to use my own locket which inside has loved ones pictures and i wanted my husband's thumbprint put on the back of my locket, but was told to find a local jeweler that does might be hard,So being in a emotional state I did order a piece of jewelry on a Saturday1 1/2 days later,on Monday early morning i emailed them to cancel my order,I heard absolutely nothing back, There is no way they had my order ready between Saturday & Monday. I emailed again with once again no response,Now I'm stuck having to pay for something i ordered in a emotional state of mind! UPDATE WELL since I wrote this review, they said they would reach out to me,Well NO1 has,just like NO1 did when I tried to cancel my order within a day and 1/2 This has caused me so much stress!!

make sure you read the fine print on returns. "Almost all of our jewelry is made to order or personalized, which means these items are non-refundable and non-exchangeable. This includes, but is not limited to: BASICALLY EVERYTHING THEY CLAIM TO MAKE Their return policy also states (differently when they're on the phone by the way) the product must be returned within 30 days of delivery...keep in mind, their customer service keeps you occupied for over 30 days then they hit you with, "its past due the original delivery date, sorry we can't help you". this company is definitely shady. Originally I purchased a St James medal on September 25th, I got stuck with a paper thin piece of gold worth approximately $35 that I paid over $300...the customer service had been ongoing until recent, my 30 days is up, live and learn, don't buy from this company, the website is MUCH different than what you will receive. update 3/4/2026...the customer service reached out to me after this original review was posted and told me someone would get back to me about a return and making this right. Too much to expect, NEVER happened still stuck with the piece of tin and I'm still out $300+

Received my purchase today and I must state how disappointed I am. Upon opening the package the initial visual was “what a cheap cardboard box for the money I paid”. Looked like something bottom of the barrel costume jewelry would be presented in. I ordered white gold and it looks sterling silver. I will never order jewelry online again - the only way to be sure of the purchase is to know the company or go lay your eyes on the product. Dec17th update I contacted Customer Service 5 times to resolve the issues and get a refund. The website stated a refund on non- personalize items and their voice systems state press #4 for returns / the CSR stated they do not give refunds. They did offer store credit which I did not want . The product I received from this company was not satisfactory why would I want to be disappointed any further. My suggestion Buy Local.

I ordered a baptism medal with engraving on the back. II opened it and was shocked..then I laughed. I couldn't believe they even sent it out. The medal isn't legible at all. It looks like clumps of silver dropped on a pendant. I asked to return it for a refund. The response was, you can order something else, we will charge you an exchange fee and the difference between the cost of original medal and new one and then I have to pay for shipping! So they want me to give them more money??? At this point, it's ridiculous. Then I offered to sell it as 'melt silver' to a jeweler here. This medal weighs oo.o2 grams. Worth about $3 in silver. I spent $114. What a fool I am to have done business with this place. IF YOU ARE CONSIDERING BUYING FROM THEM, TRUST ME DON'T!

I ordered a tie tack in 14k gold and received a lapel pin. The company would not make it right to the proper depth for the piece to used as a tie tack as it was supposed to be. Very poor costumer service and the company did not take accountability. The piece was very thin and flimsy. I turned it in for scrap gold since th company did not resolve the issue and drug their feet.

My order was supposedly delivered by Amazon Shipping on Ocober 16th, yet it never was. I filed a claim with PicturesonGold, which they told me 3 days later that it was denied by Amazon Shipping. They then filed an appeal. This has been ongoing for 3 weeks now and there has been no updates. They said an appeal typically takes a few days and nothing has changed. They would not issue me a replacement for the item so I contacted my bank and filed a claim with them to get my money back. Go to Etsy to purchase anything similar to these items. Don't waste your time.

Prior to ordering a customized dog tag, I emailed this company to confirm they could add pictures of my two daughters, one on each side of the dog tag. They agreed that it could be done, asked to review the pictures and I placed the order including the pictures online. In the same email chain they confirmed having received the order with the pictures and informed there we no issues and they would process accordingly. What I received was a dog tag with both pictures poorly merged together on the front on the tag, the back remaining blank. With a stream of emails clearly confirming they understood my request, they proceeded to accepted the order, review the photos and are now trying to charge me a second fee (albeit at a very minor discount vs the original cost) for another dog tag plus shipping. Using their own email confirmations, it’s clear they are in error. Rather than continue to argue over this, I have filed a dispute with my credit card company. I’m not sure what else could have been done as I communicated very clearly prior to placing the order and again once the order was placed with affirmative responses from them each time. Should there have been any question, I would assume they would have reached out as we were already in open communication through several emails. It doesn’t surprise me that the negative reviews are rather consistent on this company. Disappointing and frustrating!

I used Pictures on Gold to order pendants of three soldiers who died fighting for their country. Those were gifts to the parents of the fallen soldiers. My experience with Pictures on Gold began on a pleasant note. They were responsive and made changes to the proofs that were originally sent via email. The orders also came very fast. It all went downhill from there. The pendants I received were nothing like the pendants I approved. You could hardly see the faces, the pictures were in sepia style vs black and white, I approved. The customer service assured me that they were going to re-do it and send me the correct pendants in no time. Three tries later and they kept messing up. After the third time I said I can no longer deal with this. It is time-consuming to deal with them and then send the product back to them to redo. I asked for a refund, which they refused to process. And then they just stopped responding to my emails. Do yourself a favor and find a company that is ethical and does the work it is engaged to do.