PicturesOnGold.comReviews of picturesongold.com

Ordered my daughter in law a locket with pink rose on the front. Received it and looks like a 4 year old painted it! Even the leaves were painted pink!! The engraved line was on top of the flower instead of beside it and was a mess!! $200 for this! Reading all the reviews makes me feel sick!! Wish I could put a picture of what it was supposed to look like versus what I got, you would truly be shocked! I will update this review with outcome, I have placed the complaint, and sent pictures as requested. I DO NOT want it replaced, but a refund, as any company that would send out a piece that looks like this, I have no faith in at all!

Received my 14k solid gold Celtic cross with my husbands finger print. What a piece of crap. Looks like I bought it at a dollar store. It gives the measurements for height and width and then says the height is the height of a half dollar. It is about as thick as a sheet of paper. I paid $474.00 for this piece of crap. Called them and they will replace or give store credit. Why the hell would I want another piece of crap. They will not refund. I can’t say it enough SCAM, SCAM,SCAM!

Update: they received my return of the incorrectly done item on 11/5. I followed up on 10/3 for an update since I hadn’t heard anything. They were going to check with their production team and get back to me. It’s now 10/7 and I haven’t heard anything. I called to get an update and received the same spiel. They will “escalate” this and “follow up with the production team” to get this “sent out tomorrow”. I’ve heard this spiel several times and still have not received my order from SEPTEMBER. I asked where I could request a refund if I do not receive the tracking number by tomorrow and they said “a refund isn’t really an option” and to just “call back tomorrow” if I don’t receive an email with the shipping information. So, if I don’t receive these cufflinks, I still won’t receive a refund. That’s theft. They would get my money while I’m left with nothing and their customer service gives me the run around so that I can’t get what I ordered, payed for, and followed up about for the past 4 months when their whole promo is about getting your orders within a week.

I ordered a St Michael medal engraved and express shipping. I called immediately and canceled the order. I was told it went to production and she cannot cancel. I told her to please cancel there is no way that this order went that fast to production. She said they are making this order and there are No Refunds.I called my credit card company after I hung up. As I was talking to them I got an email that the order had shipped and will arrive Wednesday. Funny it is 9 pm on a Sat night, if this is true what she said I should get this no later than Monday with two day shipping. I called them back and wanted to talk to her supervisor and she said no one was there. I asked for her last name she said No last name!! If they stand by their product and have no issues with their policy why not give me your last name. This company is a scam do not do business with them. Buyer Beware, They will not cancel an order right after it was placed. The credit card company said since it say no refunds on their website this might be hard to dispute. Next I will file a complaint to the Ohio’s Attorney General, not sure if they can do anything but at least they will be aware of all the complaints this company has against them. I received the generic reply to my complaint. If they would have read the complaint they would have realized I did not receive their product yet. I called and tried to cancel the order, and they would not let me. There is nowhere on this site that states no cancellations. Mary tells me it is on there. So, you cannot cancel and you cannot get a refund! I received the medal on Wednesday. This is a five and dime medal, paper thin, St Michael is distorted you cannot make it out. The chain I paid $35 more for, is to big. The latch will not go through the loop on the medal. What garbage they sell. This place will close up soon with all the complaints and move on under a new name. After filing a complaint with the BBB, they replied and I received a full refund. Thank you

I will start by saying the customer service reps were pleasant. Other than that, I don't have much positive to say. Buyer Beware! I purchased a pendant which was definitely not what I expected. The picture made it appear more pillow shaped, but the back was concave. This is where it's engraved. The engraving is definitely small & can be difficult to read. But I guess they're working within the constraints of the size. The real issue came into play with regard to the chain. I ordered the pendant in sterling as opposed to stainless. It includes an 18" chain. I could upgrade the chain, depending on length, for $34.95. I ordered 20". What I received was an 18" stainless chain, as well as the original chain on the item. (This is unclear when ordering). I contacted them immediately. They requested pics next to a ruler. I complied. I was then told it had to be reviewed. It was a gift & I let them know from the beginning that I needed it asap. Eventually, they sent the replacement with instructions & a plain white envelope, pre-addressed but not postage paid, to return the original Item, (wrong on 2 counts, incorrect size & NOT sterling!), at my expense. This really annoyed me. It doesn't matter how nominal, the fee. IT WAS THEIR MISTAKE! I finally received the replacement, which was very thin & flimsy. I contacted customer service immediately to initiate a return, well within the 30-day policy as I had just received it. This process took multiple calls, much of it spent on hold, as it had to "be approved". Why? It's your policy. Multiple channels are needed for a standard return? I returned both items together with insurance, tracking & delivery updates. I contacted them once it had been delivered to inquire about my refund. Again, it was going to take several days, as it had to be reviewed. Finally, I was credited, but only the purchase price not the tax. I called again & had to explain the nature of how that works. The tax should have been $2.45, I was eventually refunded $2. I wasn't calling again for .45c. I would neither do business with them again nor recommend them ever. You can find better quality of what they're selling at the mall or your local jewelry store. That's what I did for the chain. I ended up with better quality & 2" longer for the same price!

If I could give a zero I would. Terrible quality and false advertising with pictures that do not match product quality. Do not order

I ordered 3 lockets with pictures and engraving (close to $400). In order to proof, you have to PAY but can leave notes at the end and trust they do a good job. Two out the 3 received were horrible. One the verbiage so small on the locket you would need a magnifying glass to read it. Could have easily adjust the words per row and increased the font. The 2nd was on a keychain but the spacing between the verbiage was unnecessary and made it look unprofessional. An easy fix by adjust the spacing and reducing font to fit into the space which is what I requested in all my notes at the end. They don't follow your notes - and you have to pay for a proof. 12/9/25 emailed 3 times and called several only to be put on hold and never picked up. 12/16/25 I have called twice and messaged multiple times with still little help. The customer support is lacking as well.

I ordered a st Florian cross for my fiancé for Christmas. I paid almost $700 for this cross. Thinking it was gonna be thicker than it was. ITS PAPER THIN. the words on it are very unclear! I could’ve paid for a 100$ one and it look much better then the one I received. I called the number and pressed 4 for returns. And their mailbox was full. So I decided to call another extension and finally got a hold of someone. Just to tell me I can’t get my money back I can only get store credit. But after I go through the process. NEVER EVER BUY FROM THIS SITE.