Tim S.
Terrible experience with PICKUP DELIVERY
This is a third party delivery company which for my purposes involved a Pottery Barn Outlet in Jeffersonville, Ohio. In short, I paid $279 for delivery of furniture. The delivery was scheduled for the same day as the morning of purchase at 716 pm that evening. Once 730 pm rolled around I opted to call the company for an update on my email confirmed delivery. Like many businesses nowadays this particular company has essentially automated its processes using text and email to confirm delivery. Although there is a phone option available I waited approximately 30 minutes to speak with someone who without doubt had no ability to help with my issue. I did ask to speak with a supervisor and that occurred after about another 30 minutes. During my initial interaction I was told there was no record of my delivery despite paying in advance and having an email confirmation. I was told the best option would be several days later. Typically I wouldn't be annoyed but considerable time was spent breaking down a room of furniture that day which because of work-at-home needs now has to be reassembled. In speaking with the supervisor I asked for a portion of the cost to be waived given the inconvenience and frankly failure to provide a paid service that was otherwise confirmed. I was told that was not an option and that while she was sorry, it simply is what it is notwithstanding their "pickup promise" which says "love our work or we'll make it right". Well, in the end, nothing was loved or made right. I would strongly recommend avoiding this company.
Response from PICKUP Same Day/Scheduled DeliveryDec 20, 2022
Hi Tim , We truly apologize for your PICKUP experience. We're working hard to continuously improve and will be sure to pass along your feedback to the team. We will directly connect you with a Customer Experience Manager. Thank you, PICKUP Customer Experience Team