PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Scheduled delivery 2/15/2023 between 9am and 9pm. At 8:45pm I received a text that the delivery will not happen and I have to arrange for pick-up. Here is the catch. I am told that if I want to pick up my order, the current order must be cancelled and re-ordered in order to remove the $60 delivery charge or just lose the $60. But if cancel this order I would have to pay full price rather than the sale price. All I got from the Pick-Up Now customer service was a "too bad, so sorry". Next delivery available is in 4 days but not guaranteed. Just a horrible situation.

I wish I saw these reviews before now, and that Big Lots listed on their website this is who they used. I purchased furniture, paid for same delivery, got a confirmation that the furniture would be delivered the next day (Last Friday), I wasn't even notified that the delivery wouldn't happen. I called and was told the delivery would happen today, Monday, so I stayed home so I wouldn't miss it. Received a text a little bit ago saying delivery is now being delayed as they're looking for someone to deliver it and when I called the lady said it'll probably be rescheduled, or I could just cancel the delivery. By far the worst customer service and delivery company ever! After reading all of the review will definitely go to BBB next.

Add me to the ever growing list of people that think this company should be out of business! Horrible experience. This is a delivery service company that can't deliver their services! Ordered from Big Lots "Same day delivery". My order was at 7pm so I did not expect it the same day or even the next day. It was scheduled for two days later and then the company couldn't find a "Delivery Pro" to deliver the goods. That's because "Delivery Pros" are the average person like your Uber driver except that with Uber there are way more than enough to go around so if one decides they don't want your ride, there are ten others that need to feed their kids so they will take your ride. Pickupnow.com get out of the business. You are failing miserably! Your business model and execution are just BAD!

Worst company I have ever worked with. They lied about everything. They said they went to the store and tried to contact which is completely untrue. I waited 5 days for my delivery to come and they rescheduled it many times. I paid 131$ and the customer service was HORRIBLE. NEVER WORK WITH THEM , AVOID THEM. I finally cancelled my delivery.

So far my experience with this company is horrible, I should have received my delivery yesterday, the driver lied and said he went to the store but it wasn't ready. Fast forward to today, I received a message stating there's a delay and it might get delivered. Like wth! The driving distance from the store to me is like 10 mins if that! Not to mention this service isn't cheap. Hopefully my delivery comes today, I shall see. Oh and a rep I chatted with yesterday asked if I wanted to cancel my order, who turns away business, instead of logistically handling it?

Item not delivered and they just cancelled it. Wow blows my mind, they said they don't have an answer for me. Big Lots Store said it is ready and waiting for them. Store said they use UBER and drivers are not accepting these orders.

They cancelled my order on XMas Eve that was a surprise for my wife. Waited during the 10am-2pm window, then again they said they'd deliver by end of day. Now it's cancelled and I'm going to have to figure out arrangements to rent a truck and pick it up next week.

It was the worst experience, they canceled three times, don't ever trust them. Finally I had to rent UHall, and carry stuff my self, dont waste your time with this company