George W.
I ordered six items to be delivered to…
I ordered six items to be delivered to my home August 15, 2023 and paid 351 dollars. I only received five of the items on August 15, 2023. The two drivers, one black young man and a white middle age man told me August 15, 2023 around 6pm that they would come back around 9-10pm August 15, 2023, and bring the last item they couldn't fit in the truck. They never came back. They were not friendly and seemed in a rush. I then have been asked to pay an additional $191 to get my final item not delivered, a dresser. Additionally, a mirror that was on the dresser that was delivered, was taken off at Ashely Furniture store in Salt Lake City and the two pieces that were were to attach the mirror to the dresser were not delivered to me August 15, 2023. So the drivers are at fault for this. I will never use this company's services again, and I called Ashely Furniture in Salt Lake City and they told me they will never utilize this company again. Your company is terrible and I will tell everyone I know not to use you. I was lied to by those two drivers. Your company was trying to extort me of my money. I called Ashley furniture, and they spoke with PICK UP and go no where. Ashely store representative told me they will never use PICK UP services again. The Ashley Furniture rep told me that through the Chat service on the PICK UP website that PICK UP told Ashley I only paid 251 dollars, not 351 dollars (I have proof from receipts and emails from PICK UP that I paid 351 dollars). There is no number to call these people at. Never work with this company. totally unprofessional and charlatans, and blatant extortion.