PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I bought a TV media stand and contacted pickup same day for delivery on the same day I purchased the stand. I was told by customer service that the next available appointment was for the following day between 12-2. That sounded great to me and of a very reasonable timeframe. I paid for the service up front and anticipated delivery the next day. Well, the next day arrived and no call or contact at all regarding my delivery. I waited until almost 3pm before contacting the company and was told they had no one to deliver my TV media center! That they didn’t know that the DAY before!?! No one from the company contacted me. I had to call them to find out what was going on with my delivery. It took forever to get someone on the phone! When I finally did, customer service seemed very non caring about the situation; and only offered to reschedule. I canceled my delivery. I won’t accept poor service especially for the price they charge for delivery! I wasn’t even offered anything for my inconvenience. I rented a truck and picked it up myself!

If you are looking for the best in poor customer service Pick Up Now is perfect. I placed a request online. I received confirmation for pick up the following day (friday) It’s now the following Wednesday and I still don’t have my item. On Tuesday (after renegotiation) about half way through the day as we wait for them to pick up they call and say they can’t and that the next available day is another 6 days away. Apparently they don’t know how to plan properly which is funny cuz that’s really the business they are in. PLANNING DELIVERIES.

Literally the worst service I’ve ever experienced. I ordered an oversized chair to be delivered between 1 and 5 PM. I called around 4 PM because I hadn’t had anyone give me and ETA. The agent told me there was a hold on my delivery. No one attempted to call me and figure it out, so why are they telling me this at the end of the delivery window?? I clarified the details they needed, and they said it’ll be delivered between 4 and 8 PM. I called around 8 PM to get a status update. They have the worst customer service, and it is impossible to get a hold of someone within an hour of waiting. Two hours after being put on hold, an agent connects to the phone and it disconnects immediately. No one tried to contact me again after that, even though I waited hours and they were the ones that disconnected. Absolutely insane. I just sent an email to cancel my order because I have never had a more difficult and annoying time trying to get in contact with a customer service worker. This service was so terrible that I just cancelled my order to pick up a chair.

If I could give -5 stars I would. Delivery set on a Friday for Sunday. Sunday company called a few hours before saying there were problems, they'd be late. An hour before store for pickup closed they called, and said they didn't have enough guys, would have to reschedule. Agreed to Tuesday 4-7 window and confirmed it would happen. Called Tuesday to confirm I was on schedule, all OK. Called during afternoon, running behind but on schedule. No word by 6pm, called, was told they weren't going to make it to the store to pick item up, nobody had called me. Rescheduled for Wednesday, with priority, called to confirm first thing in morning, good with priority. Called to get status throughout the day. Around 4pm the agent told me that nobody was assigned to my delivery. I asked what priority meant, he said, 'first'. Apparently not as it was already past the window. Rounded up friends and a truck to pick up table myself, at 6:45 company called to say they weren't going to make it to the store to pick table up. At that point I was speechless, but requested a refund. I was told three different days I was on the schedule, next in line, priority....whatever the current line was to say. This company had no intention of delivering my furniture. Honesty at the beginning would have been great, if they couldn't do it, say so. I could have made other arrangements. Instead I was strung along over and over, while the store patiently waited for the merchandise to move. My payment processed immediately of course. Find another delivery service.

First of all I did not want to give them even one star but I had to to get to write a review! Do not use this service! I bought an expensive king size headboard and frame at my local At Home store last week. The young girl at the register told me I had to arrange delivery myself using this company. She was later corrected by the manager but my overall experience was horrible from this delivery company. I spoke to a woman named Denise on the phone who had an attitude and when she repeated my address she had put a further distance zip code. When she corrected it she said the price was still the same which was way higher than what the store told me it would be. Then she claimed I needed to call my bank because the zip code doesn’t match the debit card and even after I explained it’s the same zip code to my bank for 16 yrs and I use it all the time she got angry and tried to talk down to me. I asked for a supervisor. She left me on hold for at least 15 min. I called back and she answered again. Told her I was still waiting for supervisor. Put me on hold again another 10. I hung up and spoke to store manager. She arranged delivery. Special instructions to deliver Monday. Sunday I am out of town I get text they picked up my items to deliver today. I call, no one answers. I leave mssg don’t deliver I’m out of town supposed to deliver tomorrow. No one calls me back. I receive another text they arrived at my house. Luckily my son was home but I wanted to be home to make sure it was the right pieces. I call my son he says they left the big boxes on front porch and left! No one rang doorbell! No one left a note! No one asked to sign anything! No one tried to call me back! Just left on porch in plain view! Thank God my son hadn’t left for work yet and was able to drag them into house! I’m disgusted at this whole experience and I want you to know I’m sharing it with my very large follower numbers on Facebook, Twitter and anyone else that ever mentions it to me again. Do yourself a favor and rent a $20 Uhaul and do it yourself cuz these people suck!

Delivery never arrived. Was promised scheduled delivery on 3 successive days during specific time periods, and delivery never came. I had to call each day for status updates, but NO ONE CALLLED ME with an update, ever!!! I finally cancelled, and moved the items myself.

Horrible experience!!! Delivery was extremely delayed !! I had to call the store numerous times! At one point they said they were coming on a Friday and then they never showed up.!!! They didn’t even call me to explain what had happened!! ! When they did show up, they brought a table I didn’t order.! I don’t want to deal with This company ever again!!!!

I selected this service based on the recommendation of the Marshall's/Homegoods store. I scheduled and paid online. I was offered several 3 hour windows for delivery time. No one ever showed up or called. I called the company and was told there was no one to perform the service. So--I waited at home for the service and was only notified because I called. WILL NOT TRY THIS AGAIN.