PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

My only option is one star, and I wouldn’t even give that. I placed an order which held a fee of $95 for delivery. It was to be delivered on 11/29. Someone from The Pick Up team called me to confirm my delivery was on schedule to come that very day. Around 3:30, another person called me, apologizing for the fact that they were unable to get the delivery completed that day. I get it, things happen. They gave me a new delivery date of today. 11/29 between 11-3pm. Again, I took time to stay at home waiting for the delivery. Come 4:30, no delivery and no phone call from anyone stating there was a delay. Finally I called the customer service number, waited on hold for 30 minutes, only to be hung up on as soon as I was connected with a representative. I called back, was finally connected, and was ASSURED my delivery would be completed today. It is now almost 7pm, and just received an email thanking me for my new delivery date and time of 12/1 between 11-3pm. The service is awful, with no follow through on commitments. Waste of money, and a completely incompetent company. Update: Sydney, the rep, was as helpful as she could be. Tried to connect me with her supervisor, Steven. Steven was “unavailable” to speak with me, but was able to communicate to her how he would like the matter to be handled, conveniently, stating that the delivery was unavailable today leaving the soonest date to be 12/1. Sydney stated to me, that Steven would be calling me back, at my request, to discuss the issue as I now will have to take a 3rd day off from work to attempt to complete this delivery.

I wish I could give this service 0 stars. I’ve never received such poor, unprofessional, and disrespectful service!!! I ordered a Christmas tree to be delivered to me from Big Lots here in Louisville. The delivery guy called me, yelling and irate, upset that he had the wrong address. My address was on the order, and a rep even reached out to confirm it the day prior. Yet he was sent to a nearby store. He proceeded to tell me that he was on a scooter and his turn signal went out, so I needed to come get the package. Ummmm? NO. He kept referring to me as “bruh” and got upset when I told him I wasn’t his “bruh”. He yelled and told me to cancel the order and hung up on me. He returned my package to the store, and I had to jump through hoops just to pick it up, obviously defeating the purpose of trying to stay home due to COVID. I reached out to the company, and obviously no one returned my calls. I will neeeever order from Big Lots again or use this awful service, and I will certainly discourage others to as well.

If there was on option for 0 stars, I would give it to this company. 12pm today I scheduled a delivery for 4pm-6pm today. They call me at 6:21pm (21 minutes after the store I ordered my dresser from closed) & tell me some absolutely wild lie about why/how they couldn’t get anyone because my “order was in a different region” yet still had my address and the stores address correct. Never use this company.

I wouldn’t even give them a star. They’re terrible! The customer service is terrible. We were rescheduled 3 different times. They lied to us also three times about when our dresser would be delivered!

This company is a 3rd party delivery service for BigLots in Wappinger falls NY. I would NEVER recommend them in fact BigLots should find another delivery service or they will lose many customers. I ordered a piece of furniture at 9am PAID $95 for SAME DAY delivery. These people NEVER made it on the SAME day. When I finally got through to someone In customer service after a 20 minute holding time she was RUDE & told me someone changed my delivery date to the following day but she couldn’t see who had made that change then offered to cancel my order. These unprofessional people that couldn’t even give the courtesy to call me and tell me my furniture was not going to arrive the same day. If I knew who I was dealing with ahead of time I would have simply rented a $20 Uhaul truck and picked up my own furniture to have it the same day. They do say if you want something done right do it yourself!

Purchased a Christmas tree from BigLots that I was looking forward to setting up. My delivery window was today from 11:00a-1:00p. I tried calling after 12:00p because I hadn't heard from anyone and each option only went to voicemail. I used the chat feature and chatted with a rep who said she could see someone was at the store at 12:20p and they would be contacting me shortly. Perfect - I thought. It's been hours and I have not heard from anyone. After the reading the other reviews I'm guessing I won't be setting up my tree today as I planned, maybe not at all. Third rate service. :( Edit: I called BigLots last night and no one picked up my delivery. So, the first rep LIED to me. Not only did they not communicate with me, they lied when I initiated contact with them. What’s the point of paying for same day service If no one ever receives their delivery on time?

I would give it zero stars if I could. They promised my sofa would be here yesterday and I'm still waiting. They never called me to say it wouldn't be delivered and I can't get through to talk to them. I tried talking to online chat and they couldn't find my order and after they did, told me to call and ended the chat. Beyond frustrating. Stay away.

Unfortunately, my experience was not what I was hoping for. I had a chair delivered for my nursery and it wouldn't fit through my doorway (in the box). I was told they could unbox it and bring it in (which they were not supposed to do) if I "took care of them". I found this to be very unprofessional and was not at all happy that I was forced to tip them in order for them to properly deliver my chair.